Tekion CorpRemote
Customer Success Manager (Onboarding)
United States
Full-time
5 days ago
$70,000 - $117,000 USD
No H1B
Key skills
Automotive software experienceCustomer success experienceCRM systems (Salesforce)BI tools TableauBI tools LookerBI tools PowerBItechnology skillsCoaching skillscommunication skillsProblem-solving skillsTime management skillsOrganizational skillsAIAnalyticsLookerBITableauSalesforceCRMCommunicationCritical ThinkingTime ManagementCustomer SuccessSales
About this role
Tekion is a transformative company in the automotive retail industry, providing a cloud-native platform that enhances customer experiences. The Customer Success Manager (Onboarding) will guide dealer partners through the onboarding process, ensuring a seamless transition and driving early adoption of Tekion’s platform.
Responsibilities:
- Lead the Onboarding stage from Day 1 post-implementation through successful handoff to the long-term Customer Success Manager, ensuring all milestones and success plays are completed
- Conduct training sessions, and success play reviews to embed Tekion workflows into daily operations
- Monitor Live User Sentiment (LUS) feedback, risk indicators, and adoption metrics to identify friction points and proactively resolve issues
- Build strong relationships with dealer executives and department managers; provide regular recaps and executive summaries
- Collaborate with Professional Services, HyperCare, Analytics, CRM, and Growth teams to ensure alignment and seamless transitions
- Track usage trends and operational KPIs; deliver actionable recommendations to improve adoption
- Log all touchpoints, maintain accurate records in AM, and ensure timely reporting of progress and risks, including an exit Summary that recaps efforts throughout their time in the stage
- Conduct onsite visits of 50 % travel to strengthen relationships, validate adoption, and improve sentiment. Travel is by plane and or car and could include overnights
Requirements:
- 5 plus years of dealership or automotive software experience is required
- Experience in customer success and/or post sales delivery and enablement experience
- Strong technology skills preferred, such as with Excel, PowerPoint, AI, etc
- Experience with CRM systems such as Salesforce
- Demonstrated problem-solving and critical thinking skills with a results-oriented mindset
- Strong time management and organizational skills with high attention to detail
- High levels of integrity, autonomy, and self-motivation with the ability to break down barriers to success
- Strong communication (written and verbal) skills to both external and internal audiences
- Strong familiarity with BI tools such as Tableau, Looker, PowerBI preferred
- Experience with the Tekion ARC platform
- Strong communication and coaching skills
- Deep product knowledge and ability to translate technical workflows into business value
- Analytical mindset for interpreting performance data
- Collaborative and adaptable in a fast-paced environment
- Results-oriented with a focus on retention, adoption, and advocacy
- Highly organized and process-driven with attention to detail