Product Engagement Manager, Affinity

Bloomreach is building the world’s premier agentic platform for personalization, revolutionizing how businesses connect with their customers. The Affinity Product Engagement Manager will support the execution and day-to-day management of customer pilot programs, ensuring smooth operations and high-quality execution while working closely with the VP of New Product Success.

Responsibilities:

• Demo Affinity to customers and communicating the pilot structure to them
• Support planning and execution of Affinity pilot programs
• Track pilot tasks, timelines, and dependencies
• Coordinate internal teams and follow up on action items
• Ensure pilot documentation, notes, and assets are kept up to date
• Assist with customer onboarding into Affinity
• Support campaign setup, testing, and validation
• Answer customer questions and troubleshoot common issues
• Prepare materials for demos, reviews, and check-in calls
• Capture customer feedback and issues in a structured way
• Help identify gaps in documentation, onboarding, or product UX
• Support creation of pilot playbooks, templates, and best practices

Requirements:

• 2–4+ years experience in Software implementation, CS, or similar
• Familiarity with marketing platforms and campaign workflows
• Strong organizational and project coordination skills
• Comfortable working directly with customers
• Detail-oriented, proactive, and eager to learn
• Exposure to AI tools or automation platforms
• Light technical skills (HTML, SQL, scripting, data analysis)
• Experience working in SaaS or B2B software