Sr. Support Engineer, SAP FI/CO

Rimini Street, Inc. is a global provider of end-to-end enterprise software support and management solutions. They are seeking a Sr. Support Engineer specializing in SAP FI/CO to provide exceptional remote-based support for mission-critical SAP applications, focusing on troubleshooting and support for Finance and Controlling modules.

Responsibilities:

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers daily to understand their needs, support business change and deliver a consistently high-quality customer experience
• Provide functional support & training for multiple SAP FI/CO modules
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Manage one or more key assigned accounts as a technical/functional advisor
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Requirements:

• 10+ years relevant SAP experience particularly with all aspects of SAP Finance and Controlling (FICO)
• Treasury and Risk Management (TRM), Financial Supply Chain Management (FSCM) and Asset Management skills would be welcome
• 5+ years direct support of application end-users in a corporate environment
• A track record of successful roles in several SAP implementation or upgrade projects
• Deep working knowledge and understanding of supporting business processes
• Demonstrable history solving complex problems across multiple modules, ideally in a support environment
• Knowledge of related to US and Canadian localization tax and regulatory requirements, e.g., 1099s, etc
• Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration, and administration of the application
• Knowledge of maintenance/patching mechanics and SAP architecture
• Superb technical trouble-shooting skills ability to debug code and the tenacity for complex problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with clients
• Strong knowledge of key application functionality, tables, and relationships
• Deep knowledge of SAP customization/extension methodologies
• Excellent development skills using SAP toolset
• Excellent interpersonal, presentation and communication skills – verbal & written
• Analytical, logical problem resolution skills
• Fluency in both English (reading/writing/verbal) is required
• Attention to detail and the ability to learn quickly
• Extreme focus on client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• At least 5 years 'hands on' implementation experience with at least two full life cycle implementations
• Extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
• SAP certification(s) preferred
• Knowledge of any Country Specific Solutions would be an advantage
• A consulting background, while not mandatory, would be useful
• Experience with localization and global implementations would be an advantage