Sr. Support Engineer, SAP FI/CO

Rimini Street, Inc. is a global provider of end-to-end enterprise software support solutions, and they are seeking a talented Sr. Support Engineer specializing in SAP FI/CO. The primary responsibility of this role is to provide exceptional remote-based support for mission-critical SAP applications, focusing on Finance and Controlling, and to troubleshoot and resolve complex customer issues.

Responsibilities:

• Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
• Work closely with customers daily to understand their needs, support business change and deliver a consistently high-quality customer experience
• Provide functional support & training for multiple SAP FI/CO modules
• Support client customizations, sharing implementation and best practices advice
• Develop application break fixes for critical product defects
• Create scripts to identify, analyze and correct data issues
• Manage one or more key assigned accounts as a technical/functional advisor
• Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
• Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
• Collaborate with team members in a virtual team environment to extend field experience to different client situations
• Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience

Requirements:

• 10+ years relevant SAP experience particularly with all aspects of SAP Finance and Controlling (FICO). Treasury and Risk Management (TRM), Financial Supply Chain Management (FSCM) and Asset Management skills would be welcome
• 5+ years direct support of application end-users in a corporate environment
• A track record of successful roles in several SAP implementation or upgrade projects
• Deep working knowledge and understanding of supporting business processes
• Demonstrable history solving complex problems across multiple modules, ideally in a support environment
• Knowledge of related to US and Canadian localization tax and regulatory requirements, e.g., 1099s, etc
• Localization architecture, implementation, and key functionality
• Expertise with SAP 4.x and ECC, including full life-cycle implementation experience, configuration, and administration of the application
• Superb technical trouble-shooting skills ability to debug code and the tenacity for complex problem solving
• Passionate focus on customer support and the ability to build long term, successful working relationships with clients
• Strong knowledge of key application functionality, tables, and relationships
• Deep knowledge of SAP customization/extension methodologies
• Excellent development skills using SAP toolset
• Excellent interpersonal, presentation and communication skills – verbal & written
• Analytical, logical problem resolution skills
• Fluency in both English (reading/writing/verbal) is required
• Attention to detail and the ability to learn quickly
• Extreme focus on client satisfaction
• Demonstrated ability to work independently and as part of a team
• Ability to work calmly and professionally in high pressure situations
• The well qualified candidate will have at least 5 years “hands on” implementation experience with at least two full life cycle implementations
• The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
• SAP certification(s) preferred
• Knowledge of any Country Specific Solutions would be an advantage
• A consulting background, while not mandatory, would be useful
• Experience with localization and global implementations would be an advantage