Customer Success Account Manager

Picus Security is the leading security validation company, providing organizations with a clear picture of their cyber risk. The Customer Success Account Manager (CSAM) will be responsible for the retention and expansion of platform capabilities within Enterprise customers, driving customer value and contributing to overall business success.

Responsibilities:

• Refine and scale core customer success processes such as onboarding, adoption planning, platform expansion, health monitoring, and quarterly business reviews
• Partner with customers and internal stakeholders to drive product adoption, demonstrate value realization, and identify expansion opportunities
• Lead customer advocacy initiatives including case studies, reference calls, and participate in customer advisory boards
• Collaborate with Sales, Product, and Support teams to ensure seamless customer experience and resolution of escalations
• Provide customer-driven feedback on product enhancements and feature requests
• Willing to travel within the US for on-site customer meetings, training sessions, and key industry events

Requirements:

• BS degree or combination of education and pre-sales/customer success experience in Security, Cloud, and Network Systems
• At least five (5) years of experience working within a Sales Engineering or Customer Success role
• Demonstrated success building executive relationships and driving strategic account planning
• Broad technology experience including risk visibility and prioritization, cloud architecture, networking, security, and IT transformation
• Experience managing complex customer lifecycles from onboarding through renewal and expansion
• Demonstrated ability to be consultative, proactive, and outcome focused