Program Manager, Field Enablement Content - US Remote

GitLab is an open-core software company that develops an AI-powered DevSecOps Platform. The Program Manager, Field Enablement Content will orchestrate and deliver enablement programs for revenue teams, ensuring they have the necessary knowledge and tools for success while advocating for the needs of field audiences.

Responsibilities:

• Take full ownership of enablement programs that support major new offerings and operational changes for the field organization, creating clear, strategic program plans that align to go-to-market (GTM) and revenue goals
• Orchestrate cross-functional enablement initiatives from concept through launch and sustainment, partnering with Field Leadership, Revenue Operations, Product, Marketing, Legal, Finance, and others to ensure offerings are ready to land with Field audiences
• Apply adult learning principles and instructional design methodologies (for example, ADDIE and SAM) to design and structure engaging learning paths, onboarding journeys, and skills programs for a range of revenue roles
• Design, develop, and curate high-impact enablement content and assets (including playbooks, e-learning modules, guides, and talk tracks) that address prioritized content gaps across pre- and post-sales motions
• Deliver and manage GTM programs within GitLab’s enablement systems, including our content management platform (Highspot) and learning management system (Cornerstone), ensuring content is well organized, discoverable, and kept up to date
• Partner closely with Revenue Operations, Marketing, Sales, Customer Success, and partner teams to align enablement content to customer lifecycle stages and sales processes, and coordinate plans that support adoption of new products, offers, and plays
• Maintain consistent touchpoints with Field Enablement functional leads and the Enablement PMO to gather feedback, monitor program adoption, and iterate based on qualitative input and quantitative metrics such as pipeline progression and engagement
• Build, document, and continuously improve content and program management processes across the Field Enablement team so that enablement initiatives are scalable, repeatable, and easy for global stakeholders to understand, contribute to, and use

Requirements:

• Proven experience leading complex, cross-functional enablement programs for revenue organizations in sales enablement, learning and development, or related fields, such as new product or offer launches, operational changes, and readiness programs for sales, customer success, and partner teams, from planning through execution and sustainment, including managing multiple workstreams, timelines, and stakeholders in a fast-paced environment
• Demonstrated instructional design skills, applying adult learning principles and methodologies (such as ADDIE or SAM) to build effective, scalable learning paths, onboarding journeys, and training experiences for field audiences
• Experience designing, developing, and curating a range of enablement assets, such as playbooks, e-learning modules, videos, and talk tracks or scripts, and proficiency with e-learning authoring, multimedia, and enablement tools (for example, Articulate Rise/Storyline, Highspot, and Cornerstone)
• Strong understanding of pre- and post-sales motions and the needs of field team members who support the sales cycle, with the ability to translate business and go-to-market priorities into clear enablement plans, content, and readiness programs
• Highly detail-oriented and process-focused, with a track record of building, documenting, and scaling repeatable workflows for content management, knowledge management, and program delivery across global stakeholders
• Ability to collaborate and build trusted partnerships with stakeholder leadership across Revenue Operations, Product, Marketing, Legal, Finance, Field Leadership, and other distributed teams in an all-remote, asynchronous, values-driven environment, working as a self-directed 'manager of one' and breaking work into clear milestones
• A customer- and field-focused mindset with high empathy for learner experience, using feedback, data, and insights to measure impact and iterate programs, and alignment with GitLab's values and the future direction of the Field Enablement Content function