Remote Field Service Engineer (IL East/Central Region)

Toric Engineering is a trusted system integrator specializing in control systems and automation solutions for the water and wastewater industry. The Field Service Engineer will serve as the primary representative for customers, supporting automation and control systems while performing field troubleshooting, system startups, and customer support.

Responsibilities:

• Perform project management
• Produce or modify control panel drawings, submittals, and O&Ms
• Develop bill of materials and maintain budget (equipment and labor)
• Perform and record calculations for heat loads, motor loads, power supply loads including PLCs
• Support field verification of panels, I/O checks, and panel troubleshooting
• Assist with design corrections or redlines discovered during commissioning
• Develop, update, and troubleshoot PLC programs (Allen-Bradley, GE, Siemens, etc.)
• Perform control logic modifications and process optimization in the field
• Collaborate with customers to diagnose equipment, process, and signal-related issues
• Configure or support SCADA platforms such as Wonderware, VTScada, GE iFIX, or Ignition
• Troubleshoot communications, alarming, historian data, and system connectivity
• Assist municipalities with SCADA performance, reporting, and system uptime
• Respond to scheduled maintenance, emergency service calls, and remote/onsite troubleshooting needs
• System startups, commissioning activities, equipment training and performance testing for PLC, SCADA, and automation systems
• Diagnose and resolve issues involving PLCs, HMIs, VFDs, instrumentation, networking, and/or telemetry
• Partner with municipal operators, contractors, plant staff, and engineering teams to ensure successful project execution
• Provide clear documentation after each service visit, including reports, updates, time entries, and system notes
• Coordinate scheduling with Toric’s administrative team and communicate job status proactively
• Maintain a high level of professionalism and customer service in all interactions
• Maintain accurate daily timekeeping, expense tracking, and job cost documentation
• Keep tools, equipment, and service vehicle clean, organized, and operational
• Participate in remote team meetings and collaborate closely with Toric’s Indiana engineering team

Requirements:

• Associate's Degree in Electrical Engineering Technology, Mechatronics, Automation, or comparable experience
• 5+ years of experience in controls, automation, SCADA, field service, or a related discipline
• Proficiency in at least one of the following areas: AutoCAD Electrical & panel documentation, PLC programming and field troubleshooting, SCADA development/administration
• Strong understanding of control panels, instrumentation, VFDs, and communication systems
• Ability to work independently in remote environments with limited oversight
• Strong problem-solving skills under time-sensitive or operational constraints
• Excellent written and verbal communication skills
• Valid driver's license and ability to travel locally within 2–3 hours of home
• Knowledge of municipal water/wastewater processes, pumping systems, and instrumentation preferred