Customer Success Manager

Prologue is partnering with an early-stage EdTech startup that is revolutionizing the way mission-driven organizations leverage technology. They are looking for a Customer Success Manager to drive renewals and expansion across their top 30-40 Enterprise Accounts, ensuring high retention and satisfaction while acting as a trusted advisor to higher education clients.

Responsibilities:

• Own and manage relationships with the top 30-40 Enterprise Accounts, ensuring high retention and satisfaction
• Develop and execute strategic account plans to drive renewals readiness, onboarding/implementation
• Act as a trusted advisor to higher education clients, understanding their goals and helping them maximize platform value
• Collaborate cross-functionally with Sales, Product, and Support teams to advocate for customer needs and enhance the customer journey

Requirements:

• 4+ years of Customer Success, Account Management, or related experience, preferably in B2B EdTech SaaS
• Must be okay with working PST hours/timezone
• Proven track record of driving renewals and expansion with Enterprise-level accounts
• Strong relationship-building skills with the ability to engage executive stakeholders
• Experience working in a fast-paced, early-stage startup environment is a plus