Senior Technical Program Manager

Snowflake is a company focused on empowering enterprises to achieve their full potential through innovation and collaboration. The Senior Technical Program Manager will be responsible for owning best practices related to Snowflake’s Landing Zone Accelerator and Proactive Health Check, collaborating with cross-functional teams to ensure secure and scalable customer environments.

Responsibilities:

• Act as the primary owner of all Landing Zone Accelerator (LZA) and Proactive Health Check (PHC) best practices
• Work closely with global CX teams to build, validate, and evolve LZA and PHC best practices
• Lead working groups with CX to gather field insights, identify gaps, and ensure the frameworks address commonly observed customer challenges
• Translate CX learnings—such as environment pitfalls, scaling issues, and misconfigurations—into clear, actionable best-practice recommendations
• Ensure CX teams are enabled with standardized guidance, reusable assets, and repeatable methodologies
• Ensure that best practices reflect real-world customer patterns, validated guidance from Solution Engineering, and Snowflake’s evolving product capabilities
• Act as a bridge between SE, CXE, Professional Services and Product to maintain alignment on best practices and ensure consistent messaging across teams
• Maintain a data-driven insight loop with CX leadership to ensure best practices stay current, relevant, and impactful
• Define, document, and continuously refine the architectural and operational standards that customers should follow when adopting Snowflake
• Create and maintain the Well-Architected Framework used for PHC to evaluate customer architectures, security posture, governance, performance, and cost optimization
• Ensure LZA provides a clear blueprint for customers to deploy secure, scalable Snowflake environments following Snowflake-recommended architectures
• Maintain structure and templates for the content being created by the CX team, help to keep the content up to date with meetings and maintain governance of the existing content
• Partner with PMs to validate requirement feasibility, provide technical context, and help prioritize enhancements based on customer impact
• Align best practices with the product roadmap and ensure future features integrate cleanly into LZA and PHC roadmaps
• Monitor customer adoption, usage patterns, and recurring issues to identify areas where best practices should evolve
• Responsible for building and maintaining strong relationships within CX as well as with cross functional teams including Product to identify and drive Product Best Practices
• Partner with CX to develop best practices that will improve customer’s experience
• Monitor post-launch impact to assess effectiveness of the best practices and satisfaction of the onboarding experience
• Apply knowledge of CX, data analytics, and processes and systems to support overall customer experience

Requirements:

• Act as the primary owner of all Landing Zone Accelerator (LZA) and Proactive Health Check (PHC) best practices
• Work closely with global CX teams to build, validate, and evolve LZA and PHC best practices
• Lead working groups with CX to gather field insights, identify gaps, and ensure the frameworks address commonly observed customer challenges
• Translate CX learnings—such as environment pitfalls, scaling issues, and misconfigurations—into clear, actionable best-practice recommendations
• Ensure CX teams are enabled with standardized guidance, reusable assets, and repeatable methodologies
• Ensure that best practices reflect real-world customer patterns, validated guidance from Solution Engineering, and Snowflake's evolving product capabilities
• Act as a bridge between SE, CXE, Professional Services and Product to maintain alignment on best practices and ensure consistent messaging across teams
• Maintain a data-driven insight loop with CX leadership to ensure best practices stay current, relevant, and impactful
• Define, document, and continuously refine the architectural and operational standards that customers should follow when adopting Snowflake
• Create and maintain the Well-Architected Framework used for PHC to evaluate customer architectures, security posture, governance, performance, and cost optimization
• Ensure LZA provides a clear blueprint for customers to deploy secure, scalable Snowflake environments following Snowflake-recommended architectures
• Maintain structure and templates for the content being created by the CX team, help to keep the content up to date with meetings and maintain governance of the existing content
• Partner with PMs to validate requirement feasibility, provide technical context, and help prioritize enhancements based on customer impact
• Align best practices with the product roadmap and ensure future features integrate cleanly into LZA and PHC roadmaps
• Monitor customer adoption, usage patterns, and recurring issues to identify areas where best practices should evolve
• Responsible for building and maintaining strong relationships within CX as well as with cross functional teams including Product to identify and drive Product Best Practices
• Partner with CX to develop best practices that will improve customer's experience
• Monitor post-launch impact to assess effectiveness of the best practices and satisfaction of the onboarding experience
• Apply knowledge of CX, data analytics, and processes and systems to support overall customer experience
• Minimum of a bachelor's degree in computer science or business or equivalent work experience
• 7+ years of direct customer support and/or release readiness experience preferably in SaaS, PaaS, and IaaS environments
• 7+ years experience in technical program management and project management
• Able to own and drive key projects to completion and deliver business outcomes
• Outstanding problem-solver, negotiator, diversity advocate, and relationship-builder
• Strong technical background; able to grasp and convey highly technical subject matter
• Excellent presentation and communications skills, both written and verbal, in a global environment
• Excellent time management skills with the ability to coordinate and prioritize effectively
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• High levels of emotional intelligence (EQ), empathy, proactivity, and the ability to advocate for both clients and internal teams alike, continuously striving for mutually-beneficial solutions
• Understanding of Data Cloud fundamentals and concepts
• Excellent team player, able to work with virtual and global cross-functional teams
• Able to work in a dynamic, ever changing environment with a sense of urgency