Senior Support Engineer - Remote

Optum is a global leader in health care innovation, developing cutting-edge solutions to improve health systems. The Senior Support Engineer will provide critical support for healthcare applications, ensuring their high availability and performance while troubleshooting complex issues.

Responsibilities:

• Provide Level 2 / Level 3 production support for MRM suite applications (CPC, CRP, Digital, CIM)
• Troubleshoot and resolve complex application, data, and integration issues for internal and external customers
• Monitor application health using dashboards, logs, and alerts to ensure high availability and reliability
• Respond to incidents, participate in on call rotations, and support production issues during off hours and weekends as required
• Perform root cause analysis (RCA) and drive long term fixes to prevent recurring issues
• Design and implement automation to reduce manual support effort and improve operational efficiency
• Collaborate closely with engineering, product, QA, and infrastructure teams to resolve issues and improve system resilience
• Support testing and validation activities, including regression testing and release verification
• Contribute to runbooks, operational documentation, and knowledge base articles
• Act as a subject matter expert for supported applications and healthcare workflows

Requirements:

• Deep technical troubleshooting skills
• Strong operational discipline
• Domain expertise in healthcare, with a focus on retrospective risk workflows
• Experience providing Level 2 / Level 3 production support for MRM suite applications (CPC, CRP, Digital, CIM)
• Ability to troubleshoot and resolve complex application, data, and integration issues for internal and external customers
• Experience monitoring application health using dashboards, logs, and alerts to ensure high availability and reliability
• Willingness to respond to incidents, participate in on call rotations, and support production issues during off hours and weekends as required
• Experience performing root cause analysis (RCA) and driving long term fixes to prevent recurring issues
• Ability to design and implement automation to reduce manual support effort and improve operational efficiency
• Experience collaborating closely with engineering, product, QA, and infrastructure teams to resolve issues and improve system resilience
• Experience supporting testing and validation activities, including regression testing and release verification
• Ability to contribute to runbooks, operational documentation, and knowledge base articles
• Ability to act as a subject matter expert for supported applications and healthcare workflows