Director, Quality Engineering

HHAeXchange is the leading technology platform for home and community-based care. The Director, Quality Engineering will lead the enterprise-wide quality strategy and Quality Assurance (QA) program, focusing on standardizing testing processes and ensuring high standards for product reliability, performance, security, and accessibility.

Responsibilities:

• Develop, implement, and lead the overall quality strategy and QA operating model across the organization
• Define and enforce consistent testing approaches including test planning, test cases, regression strategy, and release readiness criteria
• Select, implement, and manage enterprise testing tools for test management, automation, performance, accessibility, and security validation
• Drive increased automated test coverage across UI, API, mobile, and services, reducing reliance on manual regression testing
• Lead accessibility testing programs aligned to WCAG 2.1+
• Oversee creation and maintenance of Voluntary Product Accessibility Templates (VPATs) and Accessibility Conformance Reports
• Partner with Product, Legal, and Compliance to respond to customer accessibility requirements and audits
• Coordinate with Security teams on SAST/DAST, vulnerability validation, and remediation tracking
• Define and support customer UAT strategies and environments
• Provide test plans, data guidance, and defect triage support during customer acceptance testing cycles
• Ensure feedback from UAT informs release decisions and product quality improvements
• Establish KPIs to measure product quality, defect escape rate, automation coverage, UAT outcomes, and release readiness; communicate results to leadership
• Embed quality earlier in the development lifecycle through collaboration on requirements, acceptance criteria, and CI/CD integration
• Oversee defect triage for high-priority production and pre-production issues and ensure timely resolution and root-cause prevention
• Work closely with Product Management, Engineering, DevOps, Security, and Compliance to ensure alignment of quality practices across releases
• Build, mentor, and lead a high-performing team of QA engineers, SDETs, automation engineers, and accessibility/compliance testers
• Identify quality gaps and drive process improvements that improve product reliability, reduce rework, and increase delivery confidence
• Participate in release readiness reviews and serve as a key stakeholder in go/no-go decisions
• Other duties as assigned by supervisor or HHAeXchange leader

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field required
• 10+ years of experience in software engineering within a software product company, with a focus on developing scalable, high-performance systems
• 4+ years leading QA organizations or enterprise quality programs
• Proven experience designing and implementing standardized QA processes and test automation strategies in SaaS environments
• Hands-on experience implementing automated testing frameworks integrated into CI/CD pipelines
• Experience with accessibility testing and standards such as WCAG 2.1+ and authoring VPATs/ACRs
• Experience supporting security testing practices such as vulnerability scanning, SAST/DAST, and penetration test remediation validation
• Experience supporting or running customer UAT processes
• Strong understanding of quality metrics (defect rates, coverage, MTTR, escape rate, etc.) and how to operationalize them
• Background working in cloud-based architectures and microservices environments
• Demonstrated success collaborating across engineering, product, and security teams in a fast-paced environment
• Strong leadership skills with experience managing and developing QA and automation teams
• Willingness to explore and adopt AI tools responsibly to enhance productivity and innovation in your role