Key skills
Customer Success ManagementCloud Native TechnologiesAPI ManagementSaaS ExperienceKubernetesMicroservicesSelf StarterAIKongSaaSCI/CDCommunicationCustomer SuccessSales
About this role
Kong Inc. is a leading developer of API and AI connectivity technologies, and they are seeking a Staff Technical Customer Success Manager to join their Customer Experience team. The role involves enabling customers to leverage APIs and microservices, building strong relationships, and ensuring successful outcomes throughout the customer lifecycle.
Responsibilities:
- Coach customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes
- Inspire customers to create an AI, API optimized vision for their future; with your partnership and Kong’s solution as a pivotal part of the path ahead
- Co-Define what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why
- Work with Sales and Product teams to ensure Kong customers are getting the most out of the solution
- Help innovate tooling and processes to make you and your team more efficient
- Work on innovative and cutting edge customer projects
- Become an SME on Kong products and technologies, taking that knowledge and applying it to real world usage
- Collaborate with other peers, business partners and groups
Requirements:
- Have a builder's mentality, seeking to find solutions to complex problems that will make life better for Kong customers and internal teams alike
- Have passion and determination about Kong's technology and growing customer base
- Be a self starter with strong organizational skills to drive effective customer outcomes
- Have a good understanding of complex technology environments
- Have great self awareness and strong communication skills
- Bring proven experience in customer-facing, technically advanced environments via SaaS, Open Source and/or Infrastructure software companies
- Have a solid understanding of Cloud Native and the technologies that make it work; (Containers, Kubernetes, Microservices) as well as have a foundational understanding of APIM
- Understand the value of DevOps, CI/CD and Cloud Computing IaaS