Manager, Customer Success - Southeast

Cato Networks is a pioneering company in cloud networking and security, seeking a Manager of Customer Success to ensure customer health and success across the Southeast region. This hands-on leadership role involves managing a team of Customer Success Managers, engaging with customers, and collaborating with cross-functional stakeholders to deliver exceptional value.

Responsibilities:

• Lead and manage a regional team of CSMs, including setting targets, providing guidance, and ensuring the team grows alongside Cato's accounts
• Ensure the health, adoption, renewal, and growth of the assigned regional book of business
• Provide oversight and guidance to direct reports, including all personnel matters
• Lead and orchestrate Cato's defined post-sales motion in the region
• Build and maintain strong relationships with key stakeholders at executive and senior levels
• Influence internal cross-functional stakeholders to drive customer outcomes
• Structure and price complex renewal and upsell opportunities
• Monitor and track team and individual performance against goals, conducting regular performance reviews

Requirements:

• Experience in Customer Success function, managing people at a high growth SaaS software or technology vendor, ideally in the networking and/or security space
• Experience in running a renewal and upsell business, ideally with quota ownership
• Strong business acumen with the ability to independently identify and manage complex opportunities
• Excellent customer communication and presentation skills, with ability to articulate to different audiences in a concise, professional manner
• Ability to effectively ask probing questions and identify inconsistencies, complemented by strong analytical thinking and intuition
• Demonstrated ability to structure and price complex renewal and upsell opportunities
• Experience in building strong relationships with executive-level stakeholders
• Proven ability to coach and mentor team members
• Strong problem-solving skills with the ability to own complex issues through to resolution
• Competency in Cato products and their adjacent technology domains, including understanding of Cato's competitive landscape
• Background in networking, security, AI/ML platforms or cloud technologies
• Experience with enterprise SaaS deployment and adoption methodologies
• Previous experience in the AMER enterprise market