Customer Success Manager

Mendix is a leading low-code application development platform, and they are seeking a Customer Success Manager to support strategic semiconductor customers. The role involves driving platform adoption, ensuring customer satisfaction, and collaborating with internal teams to deliver successful outcomes.

Responsibilities:

• Own post‑sales success for a portfolio of semiconductor customers, serving as the primary point of accountability for customer value realization, satisfaction, and long‑term relationship health
• Develop and execute customer success plans that drive adoption and sustained use of both Mendix and RapidMiner, aligning platform capabilities—including AI‑enabled use cases—to customer business objectives, operating models, and digital transformation initiatives
• Build trusted relationships with executive, business, and technical stakeholders, demonstrating the ability to communicate credibly across audiences and translate between business goals and technical enablement strategies
• Identify expansion opportunities by understanding customer priorities, technical maturity, and roadmap alignment; partner closely with Sales, Account Executives, and Services to support renewals and growth
• Coordinate internal Siemens resources—including product specialists, professional services, AI and analytics experts, partners, and support teams—to ensure customers receive the right expertise at the right time

Requirements:

• 5–8 years of experience in Customer Success, Technical Account Management, Consulting, or post‑sales roles within enterprise SaaS or technology organizations
• Must‑have experience supporting electronics and/or semiconductor customers, such as fabs, IDMs, electronics manufacturers, equipment manufacturers, or related ecosystem partners
• Demonstrated technical background or technical fluency, gained through roles such as systems analyst, technical consultant, DBA, software implementation, data/analytics, or similar hands‑on or adjacent technical experience
• Strong ability to understand and articulate modern software platforms, including data, analytics, AI‑enabled solutions, and enterprise architectures
• Proven success managing complex, multi‑stakeholder enterprise accounts and driving outcomes across long customer lifecycles
• Strong business acumen with the ability to translate customer goals into adoption strategies and measurable success outcomes
• Experience partnering with Sales and Services teams to support renewals and expansion
• Excellent executive‑level communication, presentation, and relationship‑building skills
• Experience working with AI, analytics, low‑code, or digital transformation platforms
• Background in manufacturing, industrial software, or enterprise IT environments
• Familiarity with value‑based success frameworks, success planning, and customer health measurement