Senior Project Manager - Client Onboarding

Livingston International is a market leader in customs brokerage and international trade consulting. They are seeking a Senior Project Manager to lead high-impact onboarding projects and drive client success across North America, ensuring effective communication and process improvement throughout the project lifecycle.

Responsibilities:

• Execute the development of plans, identify pertinent resources necessary, prioritize and execute against established plan
• Deliver effective communication facilitating interactions both internally and externally
• Control all changes or adjustments as necessary; ensure successful completion and handoff within established timeframes
• Implement and create a communication schedule with clients and internal business partners as to the progress of the performance and activities
• Control and lead meetings, workshops, and client discovery sessions capturing outcome and next steps
• Govern the customer communication, owning the partnership between Livingston and the project deliverables during the duration of the onboard
• Manage, document, and maintain all supporting information received and delivered
• Identify and socialize any risk, opportunities, mitigation strategies and solutions for the desired outcome
• Execute reviews and analyze change in regulations/trade initiatives and categorize impact to current processes
• Create and identify process improvement and efficiencies and adjust or develop process tools
• Manage multiple onboardings simultaneously varying stages of requirements and activity
• Perform other related duties as assigned by management
• Adhere to established company policies and procedures

Requirements:

• 5 years of related experience
• Strong working knowledge of all applicable international trade, regulations, procedures, and industry practices
• Experience and knowledge with project management and planning
• Experience and knowledge in continuous Improvement and Quality Management techniques
• Ability to collaborate effectively and communicate (written and verbal) internally and externally with business partners
• Results oriented and highly organized - ability to set priorities, develop work schedules, monitor progress towards goals, and track details, information, and activities
• Effective interpersonal skills with ability to influence and engage people at various levels in an organization
• Strong organizational skills with the ability to meet tight deadlines
• Strong customer service orientation
• Technically savvy- Microsoft Office, company systems
• Associates Degree or post-secondary education
• Bachelors Degree or equivalent
• Licensed US or Canadian Customs Broker or Certified Customs Specialist (CCS) designation