Key skills
SaaS solutionsPre-sales experienceNetworking technologiesCloud computingStatements of Work (SOW)RoutingswitchingProfessional certificationsCustomer relationship managementTelecommunicationsTechnical supportTechnical presentationsTechnical documentationSaaSLeadershipProduct ManagementCommunicationDecision MakingPresentation SkillsSales
About this role
Axon is a company dedicated to protecting life through innovative technology solutions. They are seeking a high-energy, results-driven pre-sales sales engineer to accelerate sales initiatives and engage with customers in the law enforcement and public safety space.
Responsibilities:
- Achieve mastery of all Axon technologies / products
- Use exceptional written and oral communication skills to lead business and technical presentations effectively
- Have technical conversations with IT departments, including CIOs, as well as channel partner leadership and technical stakeholders
- Set and manage expectations with customers and team members
- Provide 1st-level technical support throughout the pre-sales cycle for opportunities
- Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changes circumstances
- Develop relationships with key partners for growth within their customer base
- Provide professional responses to customer RFPs / RFIs
- Effectively position the technology against competitive offerings
- Be responsible for representing the products, company values, and brand to customers and at field events such as industry and user conferences, tech summits, etc
- Take ownership of the POC/Pilot process: Coordinate logistics across all stakeholders, assess customer requirements/objectives, and tailor POC tests and findings, accordingly, assist prospects with initial configuration and orientation
- Where possible, improve or develop technical documentation to ease understanding and customer or channel usage of our products and services
- Capture requested features and provide feedback to Product Management, Sales, Development, Support, Engineering and Marketing teams
- Develop Statements of Work (SOW) for Professional Services necessary for binding quote
- Perform other duties and projects as assigned
Requirements:
- Willingness to travel up to 50%
- Associates degree in Engineering or Computer Science (or equivalent field), or 5+ years relevant experience
- 4-6 years customer facing pre-sales or consulting background required
- Experience selling SaaS based solutions
- Must have intellectual curiosity, humility, accountability and positive approach
- Basic knowledge or curiosity of security, IPsec, InfoSec, hacking and exploitation tools and methodologies
- Basic knowledge of computer hardware, operating systems, and storage devices
- Ability to work independently with substantial latitude for action and decision making while maintaining focus on achieving optimal outcomes as part of a collaborative development effort
- Strong presentation skills and presence, technical acumen, ability to simplify the complex, ability to work cross-functionally
- Experience developing Statements of Work (SOW) or similar documents
- Intermediate knowledge of routing and switching methodologies, telecommunications, and Internet technologies
- Basic knowledge of virtualization and cloud technologies
- Network and Telecommunication-specific professional certifications, such as but not limited to: CCNA, CCNP, ComTIA Network+, WCNA, etc
- Experience in End User Compute or Cloud Computing preferred