Remote Fraud Customer Service Associate

Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers. The Remote Fraud Customer Service Associate will be responsible for resolving electronic transaction inquiries and maintaining strong client relationships to support operational reliability and client satisfaction.

Responsibilities:

• Receive inbound fraud related calls, investigate, evaluate and process accordingly
• Monitor systems to detect possible fraudulent behavior related to card or account usage and deliver great customer experience via inbound and outbound calls with clients
• Track and take action on cases within timeframes based on regulatory guidelines and requirements, entering data into systems to accurately record and keep track of required information
• Efficiently navigate multiple systems and screens to access account details, verify client information, and conduct research to resolve inquiries
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary

Requirements:

• 1+ years of experience in a call center or customer service environment
• Experience analyzing data, identifying trends, and conducting thorough investigations
• High school diploma or equivalent
• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role
• Previous remote customer service experience
• Demonstrated stable job tenure of one year or more in each position
• Knowledge of fraud detection systems
• Experience in a customer-facing call center environment, preferably with merchants or financial institutions
• Proven experience using customer service software, CRM systems, and relevant technologies