Bilingual Customer Service Rep (German)

TEKsystems is a leading provider of business and technology services, and they are seeking a Bilingual Service Success Advocate fluent in German and English. This role focuses on providing customer support for a mental health therapy platform, assisting users with inquiries via email and chat while ensuring a compassionate and effective experience.

Responsibilities:

• Respond to inquiries from active and prospective members via email and chat (handling 200-300 tickets/day)
• Assist with subscription questions, billing issues, refunds, and financial aid requests
• Support account access needs including password resets and account setup
• Educate users on platform features, services, and best practices
• Deliver a calm, empathetic, and solutions-oriented experience in every interaction

Requirements:

• 1–5 years of customer service experience, specifically responding to inquiries via email or chat
• Fluent in German and English
• Typing speed of 55+ words per minute
• Strong written and verbal communication skills
• Proven ability to meet performance metrics and productivity goals
• Tech-savvy with the ability to learn and navigate multiple systems
• Highly empathetic with a passion for helping others
• Coachable, results-oriented, and adaptable to change
• Experience in healthcare or health insurance preferred