Sr. Customer Service Rep

Trustmark is dedicated to improving wellbeing for everyone through a caring culture that values trust and diversity. The Sr. Customer Service Rep is responsible for managing high volumes of client inquiries, resolving complex issues, and providing support to both clients and new team members.

Responsibilities:

• Researches and resolves high volume of complex customer inquiries and escalations, through a strong understanding of business rules, products and procedures
• Determines root cause and resolve client/customer issues, coordinating with internal departments as necessary
• Enters semi and non-routine client/customer updates into the appropriate system
• Serves as a team resource and mentor for new hires
• Participates in departmental/interdepartmental projects
• Provides back-up to the administrative processing area, when volumes increase

Requirements:

• High School Diploma or GED with 4 – 6 years of related experience