Senior Engineer I, Copilots

DigitalOcean is a cutting-edge technology company focused on simplifying cloud and AI for builders. They are seeking a Senior Engineer I for their Copilots Engineering team to develop and maintain Machine Learning and AI solutions, ensuring operational excellence and driving efficiency through automation.

Responsibilities:

• Develop gRPC APIs written in Go Lang to deliver solutions to target customer’s Jobs To Be Done (JTBD)
• Collaborate with the team to define OKRs, driven by our product strategy, and develop roadmap items to successfully deliver on Key Results
• Contribute to authoring of technical documents to deliver on feature development
• Triage and resolve escalated IAM support tickets. Serve as the first line of support for incoming bug reports
• Developing and improving AI Agent performance, correctness, and knowledge bases
• Maintain and contribute to operational excellence and the stability of the platform
• Contribute to quality assurance tooling and synthetic testing to proactively identify and address potential customer impacting issues
• Collaborate with product teams on existing and new product launches to enable seamless integrations of services
• Contribute to the documentation of processes, and customer instructions

Requirements:

• Strong technical aptitude and problem-solving skills
• Proficiency in Go to develop gRPC and REST APIs
• Hands-on knowledge of microservices and distributed systems, including technologies like Docker, Kubernetes, Kafka, MySQL, and Redis
• Experience utilizing Large Language Models (LLMs) to develop agentic solutions
• Strong interest in direct collaboration with customers to define their key Jobs To Be Done, and translate into features
• Excellent communication and collaboration skills in written and spoken forms
• Author technical documents in architecture and task definition
• Ability to work independently and manage multiple priorities in a fast-paced environment
• A proactive and detail-oriented approach