Citrix Engineer (Remote Role) - Citizens Only

Elegant Enterprise-Wide Solutions, Inc. is seeking a Citrix Engineer to provide level-2 and level-3 technical support for their Citrix/XenApps server environment. The role involves monitoring the VDI platform, ensuring virtual sessions are operational, and addressing technical inquiries related to VDI and Citrix.

Responsibilities:

• Providing level-2 and level-3 technical support for Citrix / XenApps server environment
• Monitoring of VDI platform with various client tools Netscaler, ControlUP)
• Support will include:
• VDI End-User Sessions
• VDI Stack
• Level-2 management and technical support
• Ensuring virtual sessions are working as intended
• Handling IT- VDI related requests or inquiries received by client helpdesk
• Ensuring all Citrix platform server systems under management have updated software patches
• XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications
• Ensure high levels of client satisfaction for the products/solutions which are supported
• Addresses all technical questions around VDI and Citrix
• Participate in client meetings to update team members
• Ability to be the technical Subject Matter Expert within the Environment
• Deploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group Policy

Requirements:

• 5+ years of experience with Citrix XenApp
• 5+ years of experience with XenServer Administration
• 5+ years of experience with Microsoft Windows Servers
• 5+ years of experience with Citrix App Layering
• An Associate degree in computer science or a related field, or equivalent relevant experience
• Citrix Administrator certification
• Experience troubleshooting systems, identifying root cause, and creating action plans to resolve issues
• Experience working within complex VDI environment