Elegant Enterprise-Wide Solutions, Inc. is seeking a Citrix Engineer to provide level-2 and level-3 technical support for their Citrix/XenApps server environment. The role involves monitoring the VDI platform, ensuring virtual sessions are operational, and addressing technical inquiries related to VDI and Citrix.
Responsibilities:
- Providing level-2 and level-3 technical support for Citrix / XenApps server environment
- Monitoring of VDI platform with various client tools Netscaler, ControlUP)
- Support will include:
- VDI End-User Sessions
- VDI Stack
- Level-2 management and technical support
- Ensuring virtual sessions are working as intended
- Handling IT- VDI related requests or inquiries received by client helpdesk
- Ensuring all Citrix platform server systems under management have updated software patches
- XenDesktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications
- Ensure high levels of client satisfaction for the products/solutions which are supported
- Addresses all technical questions around VDI and Citrix
- Participate in client meetings to update team members
- Ability to be the technical Subject Matter Expert within the Environment
- Deploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group Policy
Requirements:
- 5+ years of experience with Citrix XenApp
- 5+ years of experience with XenServer Administration
- 5+ years of experience with Microsoft Windows Servers
- 5+ years of experience with Citrix App Layering
- An Associate degree in computer science or a related field, or equivalent relevant experience
- Citrix Administrator certification
- Experience troubleshooting systems, identifying root cause, and creating action plans to resolve issues
- Experience working within complex VDI environment