AutomatticRemote
Senior Product Manager, Payments
United States
Full-time
1 week ago
$170,000 - $240,000 USD
H1B Sponsor Likely
Key skills
Product ManagementPayments ExperienceAnalytical SkillsCross-Functional CollaborationFigmaWooCommerce FamiliarityClear CommunicationWordPressWooCommerceCommunication
About this role
Automattic is a company that believes in making the web a better place, and they are seeking a Senior Product Manager to join WooCommerce Payments. In this role, you will take ownership of a defined area within payments products and partner integrations, collaborating with various teams to enhance merchant and shopper experiences while ensuring the reliability and success of payment systems.
Responsibilities:
- Own product direction and execution for a key part of the payments product area, with clear goals, priorities, and measurable outcomes
- Improve merchant and shopper experiences across onboarding, checkout, refunds and disputes, payouts, reporting, and overall reliability
- Raise the quality bar by reducing failures and friction, lowering support volume, and improving product ratings and merchant trust
- Use data, support signals, and merchant feedback to decide what to work on next, define success measures, and make tradeoffs explicit
- Work closely with priority payments partners (including Stripe and PayPal) to improve integrations, ship changes, manage dependencies, and resolve issues
- Keep stakeholders aligned through clear, direct writing and communication about progress, risks, and decisions
Requirements:
- 7+ years in product roles, with senior IC experience owning complex problem spaces and influencing cross-functional teams through clarity of communication and precision of execution
- 4+ years in payments or fintech, ideally on products operating at scale; experience with large or global launches is a plus
- Strong product judgment. You can make good calls in messy situations and don't need perfect information to move forward
- Comfort working on critical, high-trust systems where reliability matters and small changes can have outsized impact
- Ability to work deeply with engineers and designers on complex problems, including technical constraints and tradeoffs
- Strong analytical habits and a practical approach to metrics, dashboards, and instrumentation
- Clear written and verbal communication in a distributed, async environment
- Familiarity with WooCommerce, WordPress, or open-source ecosystems is a plus