Lead Product Designer, Consumer Experience

Playlist is building a platform for intentional living, connecting people with inspiring experiences in fitness and wellness. The Lead Product Designer will modernize the consumer web booking experiences, define product direction, and drive execution across a critical surface used by millions of customers.

Responsibilities:

• Lead the end-to-end design of our web booking platform , setting a modern, cohesive vision across appointment, class, and checkout flows
• Drive strategic product thinking by identifying experience gaps and uncovering new opportunities to increase conversion and consumer delight
• Influence product strategy by co-creating success metrics, aligning user needs with business goals, and shaping the roadmap in partnership with product, engineering, and marketing
• Mentor and collaborate with designers across the Mindbody team, contributing to shared systems and championing quality and consistency
• Create thoughtful, scalable design frameworks that improve usability and performance across the booking funnel
• Communicate ideas clearly and persuasively through high-fidelity prototypes, storytelling, and stakeholder engagement
• Establish design excellence through critique, iteration, and upholding a high standard for visual and interaction design across the team

Requirements:

• 7+ years of product design experience, with a strong track record of leading consumer-facing web or e-commerce experiences
• Deep user empathy and product intuition, grounded in both qualitative and quantitative insights
• Balance strategic vision with executional craft, moving from systems thinking to interface details with fluency
• Experience leading cross-functional initiatives and navigating ambiguity across multiple product surfaces
• Strong design partner who elevates the work of those around through feedback, coaching, and systems leadership
• Consistently translate complex business goals into intuitive, human-centered experiences that drive measurable outcomes
• Passionate about empowering people to live healthier lives through thoughtfully designed digital products