Technical Product Manager (Identity)

Félix is a chat-based platform that enables Latinos in the US to send money home, pioneering remittance services via WhatsApp. As an Identity Product Manager, you will own the core Identity and Customer Verification experience, driving the strategy for secure customer identification and verification while collaborating with cross-functional teams to achieve significant business impact.

Responsibilities:

• Product Strategy & Ownership: Own the product vision, strategy, and roadmap from conception to launch for core identity capabilities (onboarding, verification, authentication)
• Data Architecture & Schema Design: Collaborate with Engineering and Data Science to design, define, and maintain the underlying data schemas for user identity, ensuring data integrity, scalability, security (e.g., PII handling), and efficient retrieval for analytics and operational systems
• Cross-Functional Leadership: Collaborate deeply with Engineering, Design, Fraud, Compliance, and other cross-functional teams to align and drive a cohesive strategy
• Metric Ownership & Execution: Define, instrument, and analyze key performance indicators (KPIs) for identification, verification success, customer effort reduction, and security. Relentlessly execute against the shared vision to land significant company-wide business impact
• AI & Innovation: Drive the evolution of identification and verification to support secure, efficient AI-driven service experiences, exploring AI-forward approaches like behavioral signals and LLM-aided identity decisioning
• Stakeholder Communication: Clearly and consistently communicate vision, strategy, and progress with internal stakeholders, partners, and executive leadership

Requirements:

• Around 8 years of experience in Product Management
• Domain Expertise (Required): Proven experience with Identity, KYC, Onboarding, Authentication, and/or IAM. Experience managing AI-forward or ML-enabled products in identity, risk, or customer service is a plus
• Technical Acumen: Ability to engage in technical discussions related to API design, data modeling, and database schema structure to ensure robust and scalable identity systems
• Strategic Leadership: Proven ability to evangelize and own product vision and strategy with significant executive-level visibility and align complex cross-functional teams (including Fraud, Compliance, and Operations)
• Analytical Rigor: Extremely strong analytical and prioritization skills; demonstrated success defining product metrics/KPIs, shaping frameworks, and driving decision-making through data
• Communication & Drive: Clear, confident, and concise communicator skilled in storytelling, persuasion, and driving organizational alignment across complex landscapes. Creative and entrepreneurial with a commitment to building robust, scalable systems
• These are the applicable requisites, although equivalent competencies in any of the above will also be considered