Account Manager, Customer Success

LeadVenture is a market-leading SaaS provider of digital retailing and marketing solutions. They are seeking an Account Manager to develop professional relationships with clients, enhance their online presence, and drive customer results through exceptional service and strategic solutions.

Responsibilities:

• Understand All Facets of Dealer Spike’s Suite of Website and Marketing products and services
• Perform Monthly Reporting Calls with Clients
• Manage assigned accounts with a focus on revenue growth and retention while providing exceptional customer service
• Promote and Sell Additional Marketing and Addon Website Services as well as provide product training and consult on best practices
• Assess and monitor the website and marketing services to ensure overall quality standards, success and provide proactive solutions to increase website traffic and leads
• Work with Site Production Team to facilitate a seamless client onboarding process, ensuring a smooth ‘go live’ and introduction to their website
• Handle incoming customer comments, provide appropriate solutions and alternatives, follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Identify retention risk and work proactively to eliminate that risk
• Update job knowledge by participating in educational opportunities

Requirements:

• 2+ years of Customer Service experience
• Excellent Time management and Organizational skills
• Strong Communication and Interpersonal Skills
• Adaptable, Energetic, Team-Player Attitude
• Ability to type 45 wpm
• Ability to multitask efficiently
• Proficient in Microsoft Word, Excel, and Outlook with a working knowledge of Google Apps
• Strong technical aptitude and ability to learn quickly
• 1+ year of Digital Marketing experience
• Experience working with a CRM