Epic for KidsRemote
Customer Success Manager
United States
Full-time
6 days ago
$90,000 - $110,000 USD
H1B Sponsor
Key skills
Customer Success ManagementEdTech ExperienceData-driven MindsetCRM ProficiencyLMS FamiliarityEmpathy for EducatorsCommunicationRelationship BuildingStrategic ThinkingCross-functional CollaborationAnalyticsSaaSCRMStrategic PlanningPresentation SkillsCustomer SuccessAccount ManagementSales
About this role
Epic is the leading digital reading platform for kids, trusted by millions of children, families, and educators around the world. They are seeking a Customer Success Manager who will act as a trusted partner to schools and educators, ensuring successful onboarding, strong adoption, and long-term retention of their platform.
Responsibilities:
- Lead new customer onboarding for schools, districts, or education organizations
- Guide customers through implementation, configuration, and best practices
- Drive product adoption by aligning platform features with educational goals
- Serve as the primary point of contact for a portfolio of customers
- Build strong relationships with educators, administrators, and decision-makers
- Conduct regular check-ins, success reviews, and strategic planning sessions
- Monitor usage, engagement, and success metrics to identify risks and opportunities
- Proactively address challenges and reduce churn
- Identify expansion and upsell opportunities in partnership with Sales
- Act as the voice of the customer internally
- Collect and synthesize customer feedback to inform product improvements
- Partner with Product and Support teams to resolve issues and improve the user experience
- Deliver product training sessions and webinars for educators and administrators
- Create or contribute to customer-facing resources such as guides, FAQs, and best practices
Requirements:
- 3+ years of experience in Customer Success, Account Management, or related roles
- Experience working in EdTech, SaaS, or education-focused organizations
- Strong communication and presentation skills
- Ability to manage multiple accounts and priorities simultaneously
- Data-driven mindset with experience using CRM and analytics tools
- Experience working with K–12 schools, districts, higher education, or alternative education markets
- Familiarity with LMS platforms, SIS systems, or educational data standards
- Background as an educator, instructional designer, or education administrator
- Experience supporting renewals and expansions in a SaaS environment