Product expertise: Develop a deep understanding of our dairy-farming technologies to effectively support customers.
Customer acquisition: Within existing account management, approach and acquire new customers.
Customer onboarding and training: Visit customers on-site to guide them through the onboarding process and ensure they can fully leverage the benefits of our products.
Analysis and consulting: Understand and evaluate farm operations and provide recommendations for optimization to enable full implementation of our technology.
Conduct operational assessments in reproduction, calf and heifer management, animal health, and milk quality.
Ongoing support: Respond to customer inquiries about product functionality and usage via our CRM system.
Customer retention: Build strong, long-term relationships with existing customers by understanding their individual needs and acting as their advocate within the company.
Promote commercial activities: Identify opportunities for upselling, cross-selling, and upgrades with existing customers.
Work closely with the sales team to promote additional products and services.
Cross-functional collaboration: Work closely with the cross-regional Customer Success team to receive product knowledge and training and to stay up to date with our technologies.
Promote the integration of online self-service into the local customer journey.
Support the beta process for commercial products by identifying potential customers and providing knowledge and support.
Events: Attend local trade fairs and/or multi-farm events as a keynote speaker to promote dairy management and the use of technology.
Requirements
Bachelor’s degree in a related field or equivalent professional experience
3–5 years of demonstrable experience in a customer-facing role, preferably in Customer Success, customer training, Account Management, or similar positions
Passion for agriculture and technology with solid knowledge of the dairy sector, including reproduction, animal health, nutrition, and milk quality
Strong interpersonal and communication skills; fluent in the local language and good command of English
Technical aptitude and the ability to understand complex products and systems
Proactive, self-motivated, and able to work independently as well as part of a team
Good organizational skills and attention to detail
Sales and commercial orientation is an advantage
Basic knowledge of CRM software and other operational tools is a plus
Willingness to travel to customer sites: 75%+
Benefits
Attractive compensation package (13 monthly salaries plus target bonus)
Flexible working hours (37.5 hours/week)
Company pension plan
Holiday allowance (€1,200 annually)
30 days of annual leave
Company car
Employee discounts
Company bicycle / bike leasing
Health and wellness benefits
Opportunities for global collaboration and professional development
Working across borders (up to 20 days within the EU abroad)