Senior Customer Success Manager

Role Overview

• Product expertise: Develop a deep understanding of our dairy-farming technologies to effectively support customers.
• Customer acquisition: Within existing account management, approach and acquire new customers.
• Customer onboarding and training: Visit customers on-site to guide them through the onboarding process and ensure they can fully leverage the benefits of our products.
• Analysis and consulting: Understand and evaluate farm operations and provide recommendations for optimization to enable full implementation of our technology.
• Conduct operational assessments in reproduction, calf and heifer management, animal health, and milk quality.
• Ongoing support: Respond to customer inquiries about product functionality and usage via our CRM system.
• Customer retention: Build strong, long-term relationships with existing customers by understanding their individual needs and acting as their advocate within the company.
• Promote commercial activities: Identify opportunities for upselling, cross-selling, and upgrades with existing customers.
• Work closely with the sales team to promote additional products and services.
• Cross-functional collaboration: Work closely with the cross-regional Customer Success team to receive product knowledge and training and to stay up to date with our technologies.
• Promote the integration of online self-service into the local customer journey.
• Support the beta process for commercial products by identifying potential customers and providing knowledge and support.
• Events: Attend local trade fairs and/or multi-farm events as a keynote speaker to promote dairy management and the use of technology.

Requirements

• Bachelor’s degree in a related field or equivalent professional experience
• 3–5 years of demonstrable experience in a customer-facing role, preferably in Customer Success, customer training, Account Management, or similar positions
• Passion for agriculture and technology with solid knowledge of the dairy sector, including reproduction, animal health, nutrition, and milk quality
• Strong interpersonal and communication skills; fluent in the local language and good command of English
• Technical aptitude and the ability to understand complex products and systems
• Proactive, self-motivated, and able to work independently as well as part of a team
• Good organizational skills and attention to detail
• Sales and commercial orientation is an advantage
• Basic knowledge of CRM software and other operational tools is a plus
• Willingness to travel to customer sites: 75%+

Benefits

• Attractive compensation package (13 monthly salaries plus target bonus)
• Flexible working hours (37.5 hours/week)
• Company pension plan
• Holiday allowance (€1,200 annually)
• 30 days of annual leave
• Company car
• Employee discounts
• Company bicycle / bike leasing
• Health and wellness benefits
• Opportunities for global collaboration and professional development
• Working across borders (up to 20 days within the EU abroad)
• Paid parental leave