Heavy Duty Power Customer Portfolio Manager - Power Outage Manager

GE Vernova is a leader in gas turbines and power plant technologies, providing advanced, cleaner, and efficient power solutions. The role involves managing customer portfolios, ensuring profitability, and fostering strong customer relationships while overseeing project deliverables and coordinating outage activities.

Responsibilities:

• In this role you'll be representing GE VERNOVA required to Serve as a liaison and resource between internal/external organizations and for assigned customers to contribute to the overall NAM POWER business service strategy
• Foster and develop strong relationships with customers, to be the single point of contact for customers and manage customer communication and relationships for the region assigned
• Provide on-going Gas Turbine Product technical and business support to assigned customers
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure, injection of new technology to maximize, while responsible for all customer invoicing/credit memo
• Be responsible for customer portfolio P&L and seeking opportunities for growth
• Develop and own site customer communication plan, to review existing and new products/services that could provide value for the customer
• Organize pre-outage, post-outage, and outage milestone meetings with all stakeholders for each location
• Execute the Outage 360 process and Change Orders while building the outage project /scope coordinating with our FieldCore team, While leading all emergent/forced outage resolution
• Coordinating On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GEV network
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE VERNOVA

Requirements:

• Bachelor's Degree from an accredited University or College (OR a High School Diploma / GED with a minimum of 7 years of experience in power generation industry OR associate's degree in addition of 6 years of experience in a power generation industry)
• Minimum of 5 years of knowledge and experience within the Power Industry / Technical Field Services or Contract Management with strong Mech Turbine knowledge
• Bachelor's Degree preferably in a technical / Engineering Mechanical, Electrical, STEM
• Experience planning and executing outages
• Strong quality background with Black Belt certification
• Strong leadership, financial and commercial skills
• Team leader in a dynamic, energetic, and proactive environment
• Experience working with customer leadership teams
• Demonstrated communication, presentation & organizational skills