Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. They are looking for a seasoned Business Systems Analyst to drive strategy, design, and continuous optimization across their Go-to-Market and Quote-to-Cash ecosystem.
Responsibilities:
- Partner closely with GTM Operations, Revenue Operations, Finance, Product, and Business Systems teams to understand business objectives and translate them into scalable system designs
- Develop a long-term roadmap for the Quote-to-Cash ecosystem, balancing innovation, operational efficiency, data quality, and compliance requirements
- Serve as a subject-matter expert on end-to-end commercial workflows—Lead → Opportunity → Quote → Order → Billing → Revenue—identifying friction points and recommending durable solutions
- Lead requirements discovery, process mapping, and solution design for enhancements to CPQ, CRM, and revenue systems
- Drive improvements across Salesforce Sales Cloud and CPQ, with exposure to Service Cloud considered a strong plus
- Influence and guide integrations with ERP (NetSuite) and revenue recognition systems (NetSuite ARM), ensuring data consistency and compliant revenue outcomes
- Optimize system usability and user experience across the QTC landscape for Sales, Finance, Support, and internal GTM stakeholders
- Own the lifecycle of enhancements: discovery, documentation, prioritization, UAT, deployment, and post-launch iteration
- Evaluate new tools, vendors, and architectures to support scaling GTM operations
- Partner with Finance and RevOps to ensure solutions align with policy, controls, auditability, and ASC 606 revenue recognition guidance
- Deliver training, documentation, and enablement to ensure long-term adoption and operational success
- Champion architectural consistency and process integrity across GTM systems
- Influence without authority—collaborating with technical teams, business owners, and executives to drive consensus
- Act as a mentor and thought leader within Business Systems, bringing a disciplined, forward-looking perspective to our systems landscape
Requirements:
- 10+ years of experience supporting or leading QTC and GTM systems, ideally in a SaaS or high-growth enterprise environment
- Deep hands-on expertise with Salesforce Sales Cloud, CPQ processes, and the broader commercial lifecycle
- Experience with NetSuite ERP and NetSuite ARM (or equivalent revenue recognition systems)
- Familiarity with Service Cloud and customer support workflows is a plus
- Demonstrated success in designing complex cross-system architectures, integrating CRM ↔ CPQ ↔ ERP ↔ RevRec platforms
- Strong understanding of ASC 606 concepts and how they influence system and process design
- Proven ability to lead full lifecycle initiatives: vendor evaluation, requirements, architecture, UAT, and change management
- Excellent analytical, communication, and cross-functional leadership skills
- Comfort operating in a fast-paced, ambiguous environment with shifting priorities
- Ability to manage multiple concurrent initiatives while maintaining a high standard of quality
- Experience with SQL, data analysis, and business intelligence tools is a plus