Senior Business Systems Analyst

Neo4j is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. They are looking for a seasoned Business Systems Analyst to drive strategy, design, and continuous optimization across their Go-to-Market and Quote-to-Cash ecosystem.

Responsibilities:

• Partner closely with GTM Operations, Revenue Operations, Finance, Product, and Business Systems teams to understand business objectives and translate them into scalable system designs
• Develop a long-term roadmap for the Quote-to-Cash ecosystem, balancing innovation, operational efficiency, data quality, and compliance requirements
• Serve as a subject-matter expert on end-to-end commercial workflows—Lead → Opportunity → Quote → Order → Billing → Revenue—identifying friction points and recommending durable solutions
• Lead requirements discovery, process mapping, and solution design for enhancements to CPQ, CRM, and revenue systems
• Drive improvements across Salesforce Sales Cloud and CPQ, with exposure to Service Cloud considered a strong plus
• Influence and guide integrations with ERP (NetSuite) and revenue recognition systems (NetSuite ARM), ensuring data consistency and compliant revenue outcomes
• Optimize system usability and user experience across the QTC landscape for Sales, Finance, Support, and internal GTM stakeholders
• Own the lifecycle of enhancements: discovery, documentation, prioritization, UAT, deployment, and post-launch iteration
• Evaluate new tools, vendors, and architectures to support scaling GTM operations
• Partner with Finance and RevOps to ensure solutions align with policy, controls, auditability, and ASC 606 revenue recognition guidance
• Deliver training, documentation, and enablement to ensure long-term adoption and operational success
• Champion architectural consistency and process integrity across GTM systems
• Influence without authority—collaborating with technical teams, business owners, and executives to drive consensus
• Act as a mentor and thought leader within Business Systems, bringing a disciplined, forward-looking perspective to our systems landscape

Requirements:

• 10+ years of experience supporting or leading QTC and GTM systems, ideally in a SaaS or high-growth enterprise environment
• Deep hands-on expertise with Salesforce Sales Cloud, CPQ processes, and the broader commercial lifecycle
• Experience with NetSuite ERP and NetSuite ARM (or equivalent revenue recognition systems)
• Familiarity with Service Cloud and customer support workflows is a plus
• Demonstrated success in designing complex cross-system architectures, integrating CRM ↔ CPQ ↔ ERP ↔ RevRec platforms
• Strong understanding of ASC 606 concepts and how they influence system and process design
• Proven ability to lead full lifecycle initiatives: vendor evaluation, requirements, architecture, UAT, and change management
• Excellent analytical, communication, and cross-functional leadership skills
• Comfort operating in a fast-paced, ambiguous environment with shifting priorities
• Ability to manage multiple concurrent initiatives while maintaining a high standard of quality
• Experience with SQL, data analysis, and business intelligence tools is a plus