Installation Project Manager

Fidium Fiber is a top 10 U.S. fiber provider committed to delivering reliable fiber communications solutions. The Installation Project Manager will ensure a positive customer experience by managing installations, training customers, and acting as the primary point of contact during projects.

Responsibilities:

• Oversees multiple installations for various customers at any given time that are complex in nature and may include a variety of service offers
• Coordinate and/or verify orders and deliveries involved in implementation. Function as primary customer liaison during implementations from point of order receipt through installation. Upon installation provides customer with contact information and methods for all Fidium support teams
• Maintains a project schedule for all installs via support systems such as Salesforce, Prism, Netcracker, Siebel and M6 and conducts regular meetings with members of the various departments involved to ensure projects remain on schedule
• Write project plans outside of operational support systems to coordinate multi circuit/multi-site installations. If necessary, modifies the plans and communicates changes to all parties involved
• Coordinates the scheduling of all critical dates to the project with both internal Fidium resources and external vendors
• Ensures all service testing is completed in advance of turn up and when necessary, ensures that any issues that arise are resolved
• Provides training resources to customer, based on Product designated standards, as necessary and ensures satisfaction of installation upon completion of the project
• Manage own work schedule under general direction from management
• Ability to forecast installed revenue and achieve 90%+ to forecast attainment monthly
• Uses in-depth knowledge of Company's services and products, handbooks, training guides and product reference files to assist the customer with any questions that may arise through the installation process
• Assists with maintaining files of customer records and other pertinent material
• Performs miscellaneous duties or projects as assigned

Requirements:

• Minimum of five to seven years relevant experience
• Advanced degree in Computer Science, telecommunications & networking, or Information Systems or equivalent work experience
• 8 + years in the telecommunications industry
• Must have excellent verbal communication skills and good writing skills
• Knowledge of Microsoft Office software is required
• Knowledge of Salesforce is required
• Expert and knowledge us Project Plan and GANTT Chart development (Smartsheet)
• Ability to manage any order that is submitted for installation
• Must be able to work cooperatively with other teams to assist in development of workflow to deploy new products, as needed
• Must possess the ability to resolve complex problems autonomously
• Must know standard keyboard and be able to navigate and apply systems
• Clear understanding of the principles of project management
• Must demonstrate an ability to learn and explain communications functions, services and products. Ability to learn, understand and effectively explain the Company's products and services including pricing, feature functionality, and business rules
• Must be able to retain information gained through training and experience, which is required for effective job performance
• Must maintain a neat professional appearance
• Preferred understanding of various service offerings and transport types including: Dark fiber, Wave, DIA, Switched E, SIP, IP-PRI, ProConnect, Cloud WiFi, SD-WAN, Cloud Secure and other Advances Services offered
• PMP Certification preferred
• Knowledge of Fidium Business Systems preferred