Technical Services Business Analyst

Seaman Corporation is a leading manufacturer of high-performance fabrics dedicated to protecting the planet and its customers. They are seeking a Technical Services Business Analyst to provide analytical, operational, and systems leadership to ensure the Technical Services Department operates effectively and efficiently.

Responsibilities:

• Own and maintain dashboards for field activity, warranty trends, workload planning, and operational performance
• Define and maintain reporting standards, metric definitions, and visualization conventions for Technical Services
• Prepare executive- and Board-level summaries that translate technical and operational data into clear, actionable insights
• Ensure accuracy, consistency, and accessibility of operational data across the department
• Own documentation, governance, and lifecycle management of core Technical Services processes, procedures, and standards
• Maintain authoritative versions of operational documentation and ensure alignment across Technical Services functions
• Identify inefficiencies, inconsistencies, and gaps; recommend and support implementation of process improvements
• Support annual budgeting, forecasting, expense tracking, and resource planning efforts
• Assist leadership with workload modeling, capacity planning, and prioritization decisions
• Provide data-backed insights to support staffing, investment, and strategic planning decisions
• Coordinate and track execution of departmental and cross-functional improvement initiatives
• Monitor timelines, dependencies, and follow-through on key programs and priorities
• Support adoption of standardized tools, workflows, and operating rhythms
• Lead implementation and adoption of operational tools, including reporting automation, workflow standardization, and AI-enabled process improvements
• Partner with IT and Technical Services teams to improve data quality, efficiency, and scalability
• Evaluate new tools, technologies, or approaches that reduce manual effort and improve insight delivery
• Define Technical Services reporting methods, metrics, and visualization standards
• Maintain authoritative dashboards, metrics, and operational documentation
• Recommend, pilot, and implement process improvements and analytical tools within approved scope
• Identify operational risks, inefficiencies, and improvement opportunities and elevate them with data-backed recommendations

Requirements:

• Bachelor's degree in Business, Engineering, Analytics, Operations, or a related field (or equivalent experience)
• Strong analytical skills with demonstrated data fluency
• Experience developing dashboards, reports, and operational metrics
• Proven ability to document, standardize, and improve processes
• Strong organizational skills and attention to detail
• Clear, concise written and verbal communication skills
• Experience supporting technical, engineering, or field-based organizations
• Familiarity with business intelligence, analytics, or workflow automation tools
• Experience coordinating cross-functional initiatives or PMO-style work
• Exposure to AI-enabled tools, automation, or continuous improvement initiatives