Business Strategy & Analytics -- KEWDC5736913

Compunnel Inc. is seeking a dynamic and results-driven individual with a strong background in customer experience, operations management, and strategy development. This role will play a crucial part in shaping overall strategy, driving operational excellence, and delivering a top-notch experience for customers.

Responsibilities:

• Shape overall strategy and drive operational excellence to enhance customer experience
• Analyze customer data and feedback to identify improvement opportunities
• Make data-driven recommendations to improve customer satisfaction and retention
• Monitor and optimize KPIs to measure success of customer experience initiatives
• Identify performance gaps, root causes, and opportunities for improvement
• Oversee model governance, version control, and data integrity across stakeholders
• Automate and streamline reporting workflows; leverage Python (preferred) for efficiency
• Own and enhance complex Google Sheets–based models with clear documentation
• Analyze large datasets using SQL and Excel/Google Sheets to generate actionable insights
• Build automated solutions for manual processes
• Design dashboards, reporting frameworks, and KPI tracking mechanisms
• Communicate insights and recommendations clearly to technical and non-technical audiences
• Influence data-driven decision-making across diverse stakeholders

Requirements:

• Bachelor's degree required
• 6+ years of experience in strategy, management consulting, product, or related fields (support strategy experience a plus)
• Strong analytical problem-solving skills; proficiency in SQL and Excel
• Proven track record of leading cross-functional initiatives and achieving goals
• Ability to learn new skills quickly and apply them independently
• Ownership mindset with experience defining scope and vision from ambiguous problems
• Bias toward action, adaptability, and ability to pivot based on new information
• Strong communication and influencing skills across all organizational levels
• Experience building AI models
• Proficiency in Python for automation and analytics