Compunnel Inc. is seeking a dynamic and results-driven individual with a strong background in customer experience, operations management, and strategy development. This role will play a crucial part in shaping overall strategy, driving operational excellence, and delivering a top-notch experience for customers.
Responsibilities:
- Shape overall strategy and drive operational excellence to enhance customer experience
- Analyze customer data and feedback to identify improvement opportunities
- Make data-driven recommendations to improve customer satisfaction and retention
- Monitor and optimize KPIs to measure success of customer experience initiatives
- Identify performance gaps, root causes, and opportunities for improvement
- Oversee model governance, version control, and data integrity across stakeholders
- Automate and streamline reporting workflows; leverage Python (preferred) for efficiency
- Own and enhance complex Google Sheets–based models with clear documentation
- Analyze large datasets using SQL and Excel/Google Sheets to generate actionable insights
- Build automated solutions for manual processes
- Design dashboards, reporting frameworks, and KPI tracking mechanisms
- Communicate insights and recommendations clearly to technical and non-technical audiences
- Influence data-driven decision-making across diverse stakeholders
Requirements:
- Bachelor's degree required
- 6+ years of experience in strategy, management consulting, product, or related fields (support strategy experience a plus)
- Strong analytical problem-solving skills; proficiency in SQL and Excel
- Proven track record of leading cross-functional initiatives and achieving goals
- Ability to learn new skills quickly and apply them independently
- Ownership mindset with experience defining scope and vision from ambiguous problems
- Bias toward action, adaptability, and ability to pivot based on new information
- Strong communication and influencing skills across all organizational levels
- Experience building AI models
- Proficiency in Python for automation and analytics