Senior Product Operations Manager

Tekmetric is a company focused on product operations and analytics, seeking a Senior Product Operations Manager to shape product initiatives and measure their impact. The role involves conducting deep-dive analyses, developing dashboards for insights, and managing the product analytics stack to support strategic decisions.

Responsibilities:

• Conduct proactive, deep-dive analyses to uncover customer behavior trends, product usage patterns, friction points, and revenue-impact opportunities
• Deliver strategic insights that inform prioritization, roadmap decisions, and OKRs
• Build frameworks and reporting that show how product outcomes connect to business outcomes (retention, revenue, unit economics, customer satisfaction, etc.)
• Translate data into compelling narratives for executive reviews, board decks, and product planning cycles
• Develop easy-to-use dashboards, templates, and toolkits that empower PMs and cross-functional teams to self-serve insights
• Train stakeholders on how to interpret and leverage product data to make better decisions
• Standardize reporting practices across product teams, ensuring consistency and clarity
• Own and evolve the product analytics stack (e.g., Looker, Amplitude, Mixpanel, Snowflake) to ensure metrics are reliable, accessible, and aligned with business goals
• Partner with Engineering and Data teams to define and maintain event tracking, taxonomy standards, and data governance practices across the product
• Ensure data accuracy, completeness, and consistency to support strategic product decisions
• Build and maintain core product metrics, dashboards, and self-service data models

Requirements:

• 5–8+ years in Product Operations, Product Analytics, Business Intelligence, Data Product Management, or related roles
• Proven experience building or scaling a product analytics ecosystem
• Track record of translating complex data into actionable recommendations for product and business leaders
• Strong command of SQL and proficiency with modern BI/analytics tools (Looker preferred)
• Deep understanding of data modeling, event analytics, KPIs, and instrumentation
• Excellent communicator who can simplify complex information and influence without authority
• Highly organized, process-oriented, and capable of driving cross-functional alignment
• Strategic thinker who can zoom out to see the big picture while also diving into the details
• Experience working in SaaS or platform products is strongly preferred