Own and operate the Release Governance program, including readiness checkpoints, cross-pillar dependency management, and the global release calendar to ensure predictable, conflict-free delivery.
Lead launch governance and GTM readiness orchestration, ensuring Product, Engineering, CX, Marketing, Enablement, and Growth deliver against defined standards and timelines.
Drive high-impact Product 360 reviews, coordinating cross-functional inputs, validating signals, and delivering executive-level storytelling aligned to Celebrate / Challenge / Commit themes.
Build, scale, and continuously improve Product Operations systems and tooling (Monday.com governance structures, dashboards, templates, SOPs, operating cadences) to create consistency and repeatability.
Strengthen cross-pillar visibility and alignment across OMS, WMS, TMS, Platform, and AI by ensuring shared clarity around risks, dependencies, and execution health.
Partner with Analytics to validate KPIs, adoption signals, telemetry (Pendo), and executive dashboards, ensuring leadership decisions are grounded in accurate, trusted data.
Lead sunset and end-of-life governance coordination, including readiness planning, documentation, communication alignment, and customer impact visibility.
Drive continuous improvement across the product organization by identifying systemic gaps, elevating governance maturity, and raising the overall execution bar.

10+ years of progressive experience in Product Operations, Product Program Management, Business Operations, or related leadership roles within SaaS or enterprise software environments.
5+ years’ operating at a senior leadership level (Senior Manager / Director), partnering directly with Product, Engineering, GTM, CX, and Executive Leadership.
Proven ownership of release governance, launch governance, and portfolio-level operating frameworks across multi-product environments.
Demonstrated ability to translate strategy into scalable operating systems, governance models, and structured execution standards.
Strong cross-functional orchestration skills with the ability to manage complex, multi-stakeholder initiatives with sound judgment and proactive risk identification.
Exceptional executive communication and storytelling skills — written, verbal, and visual — with the ability to drive alignment and accountability.
Strong proficiency with operational and analytics tooling (Monday.com, Pendo, BI/dashboard platforms) and experience validating leadership-grade metrics and telemetry.
Track record of improving predictability, alignment, and operational quality in growing or scaling organizations.
Bachelor’s degree in Business, Engineering, Operations, Computer Science, or related field required; MBA or advanced degree preferred.
Relevant certifications (Agile, SAFe, PMP/PgMP, Product Ops methodologies) are a plus.

Director, Product Operations

Key skills