Design and implement cross-functional workflows that reduce friction and increase predictability across Engineering, Product, and Design
Own and improve core product processes:
Quarterly planning cycles
Request tracking/intake and prioritization
Cross-functional collaboration processes
New product introduction
Partner with product and engineering leadership to identify existing processes that create bottlenecks or unnecessary overhead and develop scalable solutions
Build lightweight measurement frameworks to understand process effectiveness, inform tradeoffs, and guide continuous improvement
Write and improve documentation across product documentation and process documentation (how we work, decision frameworks, planning templates, etc)
Establish and maintain the information architecture for product development documentation
Reduce reliance on tribal knowledge by building clear, trusted sources of truth
Partner with Engineering and Product teams to ensure release notes, technical documentation, and product updates are clear, consistent, and accessible
Drive adoption of documentation standards and practices across the organization

Up to 5 years of experience designing and owning cross-functional programs from inception to delivery in a fast-paced B2B SaaS or startup environment
Demonstrated experience partnering with Engineering, Product, and Design teams to enable effective delivery of complex products
Strong program management skills including stakeholder management, managing competing priorities, and driving outcomes without formal authority
Excellent writing and editing abilities with talent for making complex topics clear and accessible to different audiences
Comfort operating in ambiguous environments, able to shape problems that aren't fully defined and propose structured solutions
Strong communication and influencing skills across technical and non-technical stakeholders.

Product Operations Manager

Key skills