Scale Solutions Account Manager

Adobe is a company focused on changing the world through digital experiences. As a Scaled Customer Account Manager, you will manage a portfolio of customer accounts, drive adoption of Adobe solutions, and identify growth opportunities while building strong relationships with stakeholders.

Responsibilities:

• Account Management: Guide customers through onboarding and implementation by coordinating with delivery teams. Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact
• Relationship Management: Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value
• Solution Expertise: Knowledgeable of key product use cases and expected outcomes —to guide customers toward best-practice adoption
• Customer Health and Forecast Discipline: Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health
• Value Realization: Actively engage with customer to calculate ROI derived from Adobe solutions (Productivity and Business Value)
• Growth Identification & Expansion: Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment

Requirements:

• A minimum of 5 years' prior customer success, account management, or sales experience from a high-tech (SaaS) company
• Deep understanding of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or similar solutions
• You have experience developing strategies on assigned accounts to fully leverage technology solutions
• You have led projects from conception to closure and have experience using internal resources to get things done
• You know how to build trusted relationships with executive sponsors and end users
• Experience running a full sales cycle
• Strong written and verbal communications
• Bachelor's degree or equivalent practical experience