Customer Service Advocate I - Spanish Bilingual

Centene Corporation is a diversified national organization seeking a Customer Service Advocate I to provide support to their 28 million members. The role involves resolving inquiries and concerns for members and providers using various communication channels while maintaining performance standards in a fast-paced contact center environment.

Responsibilities:

• Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
• Mitigates and prevents complaints from being escalated to resolve in initial contact
• Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns
• Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
• Maintains performance and quality standards based on established contact center metrics
• Provides customer service in a high pace contact center environment over the phone, via live chats and emails
• Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
• Performs other duties as assigned
• Complies with all policies and standards

Requirements:

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
• Candidate highly preferred to be bilingual in Spanish and English
• Must be willing to work between the hours of 8am - 5pm PST
• Requires a High School diploma or GED
• Entry-level position typically requiring little or no previous experience
• Provides customer service in a high pace contact center environment over the phone, via live chats and emails
• Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remains up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance
• Experience interacting and multitasking using multiple systems and programs simultaneously preferred