Business Systems Analyst

Ryder System, Inc. is a logistics and transportation company seeking a Business Systems Analyst. The role involves troubleshooting Warehouse Management System (WMS) and Transportation Management System (TMS) applications, managing incident tickets, and supporting hardware and network issues.

Responsibilities:

• Assist with the management of Service Now incident tickets; opening incident tickets for reported issues, escalating incidents that require resolution by the extended IT teams, and ensure tickets are closed timely
• Document issues that are re-occurring in nature working closely with the Technology Account Leads to ensure root cause is identified and permanent fix is implemented. Proposing long term improvements to the accounts either thru; Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI)
• Management of the hardware and IT assets in the facility including but not limited to: Maintaining an IT Asset List, Reporting issues of devices and the management of an RMA process, Management of the CMAC asset dashboard and reporting of other issues
• Responsible for the day to day steady state account items such as; Compare Reports, Error Managers, Interface Failures, and WMS/ TMS access
• Provide the following type of support as required for the implementation of Customer Enhancements (CE), Service Requests (SR), or Continuous Customer Improvement (CCI); Testing Support (SIT and/ or UAT), end user training, and/ or assisting with the documentation of Standard Work for the IT portion
• Attend meetings with internal and/ or external customers as need to provide the necessary support to the Technology Account Leads and Operations where applicable
• Performs other duties as assigned

Requirements:

• H.S. diploma/GED required
• One (1) year or more Supply Chain, Logistics, Warehouse, or Transportation industry experience required
• Associate's degree preferred Information Technology or Supply Chain
• One (1) year or more Warehouse Management System (WMS) or Transportation Management System (TMS) knowledge, support, and/ or deployment. preferred
• One (1) year or more Hardware and/ or network knowledge and/ or support preferred
• Experience with Manhattan SCALE WMS or Blue Yonder/ JDA TMS. beginner preferred
• Ability to troubleshoot basic WMS configuration such as Allocation, Putaway, and Replenishment rules. beginner preferred
• SQL knowledge to write and execute a query as well as export and validate the returned results for accuracy. beginner preferred
• Report development and ZPL label generation. beginner preferred