Business Systems Analyst

Selene Finance LP is a multiple-lines business financial services firm specializing in mortgage servicing. The Business Systems Analyst will work closely with the Technical Product Manager to document and implement operational improvements through process analysis and automation.

Responsibilities:

• Consults with Technical Product Manager and business personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access
• Conducts change impact analysis to assess the potential implications of changes and documents customer business functions and processes
• Reviews the results of the analyses with the Technical Product Manager
• Assists the Technical Project Manager in identifying opportunities for improving business processes through information systems and/or non-system driver changes
• Assists in the preparation of proposals to develop new systems and/or operational changes
• Assists in the cost-benefit analysis of a recommended solution(s); plays a lead role in the execution of the selected solution(s), including monitoring of key milestones for delivery and end -user training
• Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training
• Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and others in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance
• Participates in user acceptance testing and testing of new system functionality
• Provides technical assistance in training, mentoring, and coaching professional and technical staff
• Develops training curriculum and conducts formal training sessions covering assigned systems module

Requirements:

• Excellent attention to detail
• Ability to multi-task and consistently meet multiple deadlines
• Strong verbal and written communication skills
• Ability to work in a team environment
• Strong customer-service orientation
• Ability to use good judgment
• High school diploma or general education degree (GED) required
• Up to 5 years' related experience and/or training required with residential loan servicing experience and product management experience preferably in the areas of default loan servicing
• Requires basic understanding of systems development lifecycle methodologies, XML, and modern technical architecture
• Ability to read and comprehend complex instructions, detailed correspondence, and memos
• Ability to write complex correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and leaders of the organization
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to apply common sense understanding to carry out detailed written or oral instructions with minimal supervision
• Ability to deal with problems involving a few concrete variables in standardized situations
• Working knowledge of and experience with Microsoft Office (Word, Excel, Visio and Outlook)
• Previous experience with Sagent Loanserv and/or Black Knight MSP, IM, and PM strongly preferred
• A beginner to intermediate working knowledge of XML
• An ability to extract and analyze data using beginner to intermediate SQL query statements