Associate Customer Service Representative

Daxko builds software that supports fitness, wellness, and community organizations. As an Associate Customer Service Representative, you will serve as the primary point of contact for customers, resolving issues and enhancing their experience with the company's products.

Responsibilities:

• Serve as the primary point of contact for customers via phone, email, and chat
• Listen to questions or concerns and work to resolve issues quickly and accurately
• Troubleshoot technical challenges and walk customers through clear, step-by-step solutions
• Document interactions in our ticketing system and manage open and resolved cases responsibly
• Aim to resolve issues in a single interaction whenever possible, escalating more complex situations when needed
• Contribute to strong team performance in metrics such as First Response Time, Resolution Rate, and Customer Satisfaction
• Partner with teammates to share knowledge, improve processes, and deliver a seamless support experience

Requirements:

• Clear and confident verbal and written communication skills
• A natural problem-solving mindset and a genuine desire to help others
• Comfort juggling multiple priorities in a fast-paced environment
• Up to two years of customer-facing experience
• Proficiency in spoken and written English
• One or more years of customer or technical support experience
• Familiarity with customer support metrics
• Experience using support platforms such as Salesforce or PureCloud