IT Operations Engineer

iSoftStone, Inc. is seeking an IT Operations Engineer to join their team in Los Angeles, CA. The successful candidate will provide Tier 1 and Tier 2 IT support, maintain workplace systems and network infrastructure, ensuring high availability and performance.

Responsibilities:

• Deliver Tier 1 and Tier 2 IT support (hardware, OS, software, peripherals)
• Support game development workstations and performance-critical tools
• Troubleshoot network infrastructure (LAN/WAN, Wi-Fi, VPN, firewalls, switches)
• Maintain on-prem servers, storage, virtualization, and build pipelines
• Monitor system health, resolve incidents, and escalate when required
• Maintain documentation, asset inventory, and operational runbooks
• Improve IT workflows, automation, and service efficiency
• Support CI/CD systems, version control, and DevOps tools (Git, Jenkins, Perforce)

Requirements:

• Fluency in Mandarin is Required
• Two+ years in IT operations, service desk, or infrastructure support
• Experience supporting Windows and macOS in production environments
• Strong understanding of network fundamentals (TCP/IP, DNS, DHCP, VLANs)
• Hands-on experience with on-prem servers or virtualization (VMware / Hyper-V)
• Familiarity with DevOps tools or build systems in game or software environments
• Experience troubleshooting PC hardware, GPUs, and peripherals
• Strong customer service mindset and problem-solving skills
• Clear communication with developers, artists, and production teams
• Ability to prioritize in fast-paced studio environments
• Proactive, detail-oriented, and service-driven
• Experience with Game Studio/DevOps
• Experience supporting game engines (Unity/Unreal)
• Knowledge of Perforce, Git, Jenkins, build farms, render farms
• Experience with high-performance workstations or GPU pipelines
• Exposure to on-prem DevOps automation and build systems
• Exposure to or experience with CI/CD tools and DevOps tools (Git, Jenkins, Perforce)
• Exposure to or experience with on-prem DevOps environments