ServiceTitanRemote
Customer Success Manager, Enterprise
United States
Full-time
6 days ago
$86,000 - $115,000 USD
H1B Sponsor Likely
Key skills
Account managementData analysisProject managementCustomer relationship managementCommunication skillsOrganizational skillsProblem-solvingProject ManagementCommunicationCustomer Success
About this role
ServiceTitan is a company dedicated to helping trades companies maximize the value of their software. As a Customer Success Manager (Enterprise), you will manage a portfolio of high-touch customer accounts, build senior-level relationships, and continuously improve customer experience while driving company revenue.
Responsibilities:
- Develop a portfolio of ~35 Enterprise comm+ customer accounts, all of which are high-touch customers with complex needs
- By regularly reaching out to your accounts, you will gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices
- Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience
- Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All meetings and communications will be delivered with executive-level confidence
- Help find new ways to continuously improve our customers experience, both in our product and processes
- Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly
- Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities
- Be a mentor and resource to new hires, and members of the non-Enterprise Success Team
Requirements:
- 4+ years of combined experience account and/or project management experience in a customer facing role
- Proven ability to multi-task and manage multiple projects at a time with strong attention to detail
- Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
- Demonstrated ability for and interest in project management and analyzing data sets
- Intelligent, quick thinking, fast learning, and solution oriented
- To be an adaptable team player with strong communication and organizational skills