Underwriting Support Specialist (Customer Service) (Remote - PST US Based)

Arch Mortgage Insurance Company (Arch MI) is dedicated to promoting progress and inspiring their clients, employees, investors, and communities. The Underwriting Support Specialist (Customer Support) provides quality customer service by assisting customers with underwriting programs and responding to inquiries, all while operating under defined processes with moderate supervision.

Responsibilities:

• Provides customer service by directing callers/clients to the appropriate staff member and responding to basic inquiries in a timely manner within assigned level of authority
• Assists Underwriting Support staff with requesting missing documents
• Adheres to performance standards for productivity, quality, turnaround time, and data accuracy
• Identify and report system issues/errors in a timely manner to management
• Perform other tasks and special projects as required and assigned by management
• Supports sales, underwriting, and customers regarding general problem solving of issues, providing procedures of loan submission, and recommending opportunities for customers

Requirements:

• Strong customer service orientation, with a positive, empathetic attitude towards customers
• Basic knowledge of mortgage industry
• Ability to follow instructions, prioritize workload, and perform basic administrative tasks
• Excellent oral and written communication skills to effectively deal with customers in a professional, concise, and courteous manner
• Strong accuracy and attention to detail
• Good organizational and prioritization skills. Ability to manage multiple concurrent assignments and be adaptable to changing priorities
• Ability to interact and communicate within a strong team environment
• Ability to learn and perform tasks on multiple system platforms, including basic proficiency with MIS Office and various company system applications
• Required knowledge and skills would typically be acquired through a high school diploma/GED plus 1-2 years job-related experience