Digital Knowledge Management System Testing and Support Specialist

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• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture.
• Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply;
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination　　
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality

FAO’s commitment to environmental sustainability is integral to our strategic objectives and operations.

Organizational Setting

The FAO Regional Office for Asia and the Pacific (FAORAP) has been collaborating with the UN Secretariat’s Office for Information Communication Technology (UNOITC) to develop a Digital Knowledge Management System (KMS) for monitoring, evaluation and knowledge management of FAO programme in the region. This knowledge and data-driven system is critical for capturing the progress of and assessing the wide, diverse range of interventions by FAO and building a strong global evidence base of their impacts. The KMS should be designed to demonstrate accountability and promote organizational learning for the benefit of the programme and investment. The standardized KMS should collect relevant data at several different levels and process and analyze the input data to generate dashboards and reports against different program-level indicators. These are: result framework of key donors, such as the Global Environment Facility (GEF), the Green Climate Fund (GCF); outputs and outcomes of Country Programme Framework (CPF), Programme Priority Areas (PPA) of the FAO Strategic Framework 2022-2030 and ultimately the Sustainable Development Goal (SDG) indicators.

Under this long-term collaboration, UNOITC provides annual Operations and Maintenance support for the KMS that includes engagement with and technical support to FAO Country Offices (COs) to rollout the KMS, continuous improvement of the system, based on its testing in different environments and feedback from COs and users. This requires UNOITC experts to work closely with FAO (RAP and CO) relevant staff and project teams.

To facilitate close collaboration and effective support, UNOITC FAORAP is seeking a Digital Knowledge Management System Testing and Support Analyst.

Reporting Lines

The System Testing and Support Analyst will report primarily to the FAORAP Natural Resources Officer/Climate Change and Climate Finance, in collaboration with the UNOITC KSM Project Manager and other members of the FAORAP Land and Water and Climate change and Resilience Module.

Technical Focus

To support the effective rollout of the digital KMS in FAO Country Offices in Asia and the Sub-regional Office for the Pacific (SAP).

Tasks and responsibilities

●    Review KMS design, structure and features.
●    Develop a written and PPT overview of the system to help inform FAO staff and external stakeholders about the system and its features.
●    Support the design and execution of a country rollout strategy for the KMS including user and project onboarding with the KMS system and system updates.
●    Engage with country office and project staff to support onboarding with the KMS system.
●    Support users to onboard projects in different environments for country office, project and user setup.
●    Support access management setup for different roles, regional support staff and administrators to have seamless onboarding experience and project reporting.
●    Review and provide inputs to project setup, report setup, budget setup and other project configurational settings. 
●    Identify user and system issues and suggest system changes and additions to improve the functioning and usability of the KMS system at different levels.
●    Maintain project rollout plans for countries, support the creation of projects to track actuals against quarterly, semi-annual and project spending.
●    Other activities as required.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

•    University degree from an institution recognized by the International Association of Universities (IAU)/UNESCO in Information Systems, Computer Science, Information Technology, Data Management, Knowledge Management, Monitoring & Evaluation, or a related field. 
•    At least 1 year for Category C, 5 years for Category B, and 10 years for Category A of relevant experience in digital system implementation, system testing, user support, access management, or knowledge/data management systems.
•    Full proficiency/Working knowledge of English.

FAO Core Competencies

•    Results Focus
•    Teamwork
•    Communication
•    Building Effective Relationships
•    Knowledge Sharing and Continuous Improvement

Technical/Functional Skills

•    Proven experience in system testing, user acceptance testing (UAT), and rollout planning across different environments.
•    Experience in configuring and supporting digital platforms, including project setup, report setup, budget configuration, and user access management.
•    Strong understanding of data management systems, dashboards, reporting tools, and indicator-based frameworks (e.g., donor reporting frameworks, programme indicators, SDGs).
•    Experience supporting multi-country or regional digital system deployments is highly desirable.
•    Ability to coordinate with technical teams, project managers, and country offices to ensure effective onboarding and system adoption.
•    Experience maintaining documentation, rollout plans, and tracking tools for system implementation and performance monitoring.
•    Strong analytical skills to assess system performance, identify gaps, and recommend improvements.
•    Ability to work effectively with multidisciplinary teams in multicultural and international environments. 
•    Demonstrated experience supporting system rollout across multiple offices, projects, or countries.
Working knowledge of monitoring and evaluation (M&E) systems, results frameworks, or programme reporting systems is an asset.

Selection Criteria

•    Knowledge of Chinese, French, Spanish, Arabic or Russian is seen as an asset.
 

Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency

ADDITIONAL INFORMATION

• FAO does not charge any fee at any stage of the recruitment process (application, interview, processing)
• Please note that FAO will only consider academic credentials or degrees obtained from an educational institution recognized in the IAU/UNESCO list
• Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/ 
• For more information, visit the FAO employment website
• Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

HOW TO APPLY

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application

• Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/. These qualifications should be in alignment with the International Standard Classification of Education (ISCED) mappings. 

• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
•  We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance: https://fao.service-now.com/csp

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