Office Support Specialist I

About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”)

Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.

We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value a culture of diversity and professionalism in the workplace, and strongly believe that our workforce should reflect our community. 

https://www.surveymonkey.com/r/FM68GFV

Office Location: 95 4th St Suite 3, Chelsea, MA 02150

Purpose of the Job:

To assist in the processing of every type of alcoholic beverages license.

Essential Functions and Responsibilities:

• Processes applications from LLA or licensees manually and on computer by means of the Elicensing system and in paper.

• Maintains files on all pending applications and approved files

• Answer inquiries by phone and in person, from local boards, licensees, other state agencies, attorneys, legal or other staff members regarding the licensing process.

• Renews licenses on an annual and seasonal basis

• Enter data in a timely and accurate manner

• Knowledge of the Microsoft Office Suite to enter information, create and run queries, spreadsheets, etc.

• Redact and copy files for public record requests in Onbase Software

• File completed applications

• Scan documents

• Enter information into annual report database

• Ability to take written and oral directions

• Act as primary receptionist for office visitors

• Must have working knowledge of Chapter 138

Other Duties and Responsibilities:

• Any other duties necessary for the smooth operation of the agency

• Produce weekly, monthly and annual reports of workflow for supervisors as needed

Supervisory Responsibilities:

• N/A

Knowledge and Skills:

• Knowledge of clerical office practices and procedures including office record keeping, office correspondence controls and use of office equipment and supplies

• Ability to understand, explain and apply laws, rules and regulations, policies and procedures governing assigned unit activities

• Ability to follow oral instructions

• Ability to communicate effectively in oral presentation

• Ability to deal tactfully with others

• Ability to file material in accordance with standard filing procedures

• Ability to assemble items of information in accordance with established procedures

• Ability to exercise discretion in handling of confidential information

• Ability to exercise sound judgment

• Ability to use proper English grammar, punctuation and spelling

• Ability to maintain accurate records

• Ability to establish and maintain a harmonious working relationship with others

• Applicant must have extensive computer knowledge, including Microsoft Office suite, Adobe, extensive email capabilities 

• Must have previous office work experience or a combination of education and experience. 

• 1 year of related work experience and a high school diploma or GED plus 6 months beyond

Physical Requirements:

• Ability to lift up to 10lbs

• Ability to sit for extended periods of time 

Hybrid Work Environment:

All new hires at the Office of the State Treasurer and Receiver General (Treasury) will go through an In-Office Orientation Period consisting of a combination of virtual, in-person and on-the-job training so as to assimilate you to the Treasury’s culture and work environment. Following the initial In-Office Orientation Period a gradual transition to hybrid work will take place over the first 3-8 weeks of employment.

The hybrid work environment will consist of a minimum of two (2) days in the office each week, with one of these days being either a Monday or a Friday. Hybrid work arrangement is based on business needs of the department. There will be an additional (1) day in the office per month for a mandatory in person department meeting. 

An Equal Opportunity Employer:

The Office of the State Treasurer and Receiver General is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

Employment Eligibility Regarding Family Members:

Please note that the Office of the State Treasurer and Receiver General will not consider family members of current employees as eligible for employment. Family members shall include an employee’s spouse, brother, sister, children, stepchildren, parents, stepparents, sister/brother-in-law, daughter/son-in-law or an individual residing in an employee’s household.