Bilingual Customer Service Representative

Dexian is a leading provider of staffing, IT, and workforce solutions. They are seeking a Bilingual Customer Service Representative to support patients and healthcare providers by managing communications and resolving issues related to prescription orders and payments.

Responsibilities:

• Manage inbound and outbound patient and provider communications via phone, email, and chat
• Assist patients with prescription-related questions, order status, shipping confirmations, and payment processing
• Conduct outbound follow-up calls for order completion, payment collection, and information verification
• Issue replacements, refunds, and payment links as needed
• Route complex inquiries to appropriate internal teams or pharmacy staff
• Maintain accurate documentation across multiple systems while managing live interactions
• Follow all HIPAA guidelines, company policies, and departmental SOPs
• Meet productivity, quality, and service-level performance metrics

Requirements:

• High School Diploma or GED required
• Minimum 2 years of customer service or call center experience
• Experience handling high-volume phone environments (30–50 calls per day)
• Strong verbal and written communication skills
• Ability to multitask across multiple platforms while assisting customers
• Proficiency with Microsoft Office (Outlook, Teams, Word, Excel)
• Ability to work assigned shifts, including rotating weekends and occasional holidays
• Ability to work remotely with a dedicated, quiet workspace
• Experience with Genesys or similar call center platforms
• Pharmacy, healthcare, or regulated industry experience
• Bilingual Spanish - Must