Upwind SecurityRemote
Customer Success Manager (US Remote)
United States
Full-time
6 days ago
H1B Sponsor Likely
Key skills
Customer Success ManagementCloud Security ProgramsAccount ManagementStakeholder ManagementExecutive Presentation SkillsCommunication SkillsCross-Functional CollaborationFast-Paced Environment AdaptabilitySaaSLeadershipCommunicationPresentation SkillsCustomer SuccessSalesCloud Security
About this role
Upwind Security is a next-generation Cloud Security Platform focused on providing precise insights and efficient cloud security management. They are seeking a Customer Success Manager to own strategic relationships with customers, drive business value, and ensure long-term retention and growth across the Upwind platform.
Responsibilities:
- Serve as the primary business-facing contact and trusted advisor for assigned strategic customers
- Own the post-sale customer journey from onboarding through renewal, ensuring clear ownership and smooth handoffs across teams
- Own customer renewals and hygiene by tracking timelines, forecasting risk, and ensuring early alignment with Sales
- Identify and surface expansion opportunities in partnership with Sales by understanding customer initiatives, cloud footprint, and security roadmap
- Collaborate with Sales on long-term account strategy and positioning of relevant Upwind capabilities
- Partner closely with TAMs to drive adoption of new capabilities, communicate value, and track progress against success criteria
- Develop and manage joint success plans aligned to customer objectives, KPIs, and success criteria
- Build strong relationships across executive, security, DevOps, and cloud leadership
- Ensure customers achieve measurable outcomes by operationalizing Upwind within their workflows and expanding usage over time
- Lead Quarterly Business Reviews (QBRs), program reviews, and executive readouts
Requirements:
- 3-5+ years in Customer Success, Account Management, or similar client-facing roles in SaaS or cybersecurity
- Strong understanding of cloud security programs, modern security org structures, and value-driven success methodologies
- Exceptional communication, stakeholder management, and executive presentation skills
- Proven track record of driving adoption, managing complex accounts, and leading cross-functional programs
- Comfortable working in fast-paced environments and influencing both customer and internal priorities
- Experience partnering with technical teams (TAMs, SAs, Product) and Sales to support customer outcomes and retention
- Ability to connect technical capabilities to business impact, security outcomes, and ROI