Key skills
Customer service skillsSales skillsConflict resolutionMicrosoft OfficeSocial media familiarityMathematical skillsWritten communicationVerbal communicationAttention to detailOrganizational skillsTime managementTeam collaborationIndependent workCommunicationTime ManagementSales
About this role
TruGreen is America’s number one lawn care company, dedicated to using science-based expertise to create beautiful, healthy properties. The Customer Service Representative plays a critical role in providing superior customer support and upselling services to enhance outdoor living spaces.
Responsibilities:
- You are responsible for delivering superior customer support throughout the day by answering customer calls and problem-solving to help customers continue to live life outside
- You can build sales experience by upselling additional services to customers who are looking to enhance their outdoor living space
Requirements:
- High standards for excellence, integrity and customer service
- Excellent customer service skills
- Ability to resolve conflict in a professional and decisive manner
- Foundational sales skills to upsell products and services to meet customer needs
- Written and verbal communication skills for professional business interactions
- Proficient computer skills, especially with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
- Familiarity with social media applications (Facebook, Instagram, LinkedIn)
- Ability to learn and apply general knowledge of the company, products and services
- Ability to read, comprehend and adhere to instructions, processes and procedures
- Keen attention to detail
- Mathematical skills to calculate (add, subtract, multiply, and divide) in all units of measure, using whole numbers and decimals to determine rate, ratio, and percent
- Good organizational and time management skills, including punctuality for on-time attendance
- Ability to work independently under general supervision and collaboratively as part of a team
- Ability to talk and type simultaneously when interacting with customers
- High school diploma or general education degree (GED); or up to one-year related experience and/or training; or an equivalent combination of education and experience
- Ability to speak, read and write fluently in English is required
- You MUST BE physically located in the United States while performing this job
- Associate degree from a two-year college or technical school preferred