CUSTOMER SERVICE REPRESENTATIVE (11:00am-8:00pm EST)

The Loomis Company is seeking individuals who are driven, reliable, and looking to excel with our growing team. This role involves providing customer service to claimants, providers, and clients regarding their claims and policies, while maintaining logs and meeting production goals.

Responsibilities:

• Provide customer service to claimants, providers, and clients with problems or questions regarding their claims and/or policies via telephone or correspondence
• Maintain customer service logs to 1 page or less (or 3 day turn around time)
• Process any incoming client correspondence
• Meet or exceed production goals for calls and correspondence. Daily goal of 80 combined calls and correspondence, with a minimum of 60 calls per day
• Meet or exceed customer service quality standards
• Complete special projects as assigned

Requirements:

• Highly motivated team members that have a passion for helping customers and a drive to learn and grow
• Proven ability to communicate bilingually (English/Spanish) preferred via telephone and written correspondence with an enthusiastic and courteous demeanor
• Stellar people & listening skills
• Proven reliability, problem solving skills, and ability to work well under pressure in a fast-paced environment
• Proficient typing skills with minimal error count
• Knowledge of Microsoft Office products
• Excellent verbal and written communication skills
• Must have ability to interpret and apply provisions of the manuals, SPDs, medical terminology and insurance claims
• High School Diploma or General Education Degree (GED), plus two years customer service experience preferably in a call center environment, with medical codes and/or terminology helpful
• Although experience is preferred, we will train the right team member!