Customer Service Representative

Dexian is a leading provider of staffing, IT, and workforce solutions. They are seeking a friendly and hard-working Customer Success Representative to interact with patients and physicians, addressing their questions and concerns about prescriptions and orders.

Responsibilities:

• Answer patient calls, questions and resolve issues via phone, email or chat
• Contact patients regarding their prescriptions to take payment, confirm shipping and sending payment link
• Ability to complete all CSR tasks assigned to you in a timely manner
• Make outbound calls to patients for follow-ups and collect payments
• Make outbound calls to Providers for needed information
• Follow HIPAA compliance and stay up to date on all HIPAA trainings
• Route calls to other team members and Pharmacy staff when needed
• Consistently review and follow department SOP’s
• Other duties as needed and assigned by CSM

Requirements:

• Customer service/call center experience
• Ability to work independently and as a team
• Ability to multitask between multiple different systems at a time
• Ability to handle upset customers and maintain professional at all times
• Excellent written and verbal communication skills
• Ability to think critically and solve problems independently to find an effective and efficient solution
• Experience with Outlook, Teams, Word and Excel
• Must be available to work your required shift, rotating weekends and holidays
• Must have a quiet space to work as this is a remote position
• High School Diploma/G.E.D
• 2 years of Customer Success experience
• Genesis experience (is a plus)
• Pharmacy experience preferred but not required
• Bi-lingual in Spanish preferred but not required