Business Solutions Analyst III

Cencora is an innovative company focused on creating healthier futures. They are seeking a Business Solutions Analyst III to act as the primary EDI contact for suppliers and customers, resolve transaction processing issues, and contribute to business planning and requirements analysis.

Responsibilities:

• Act as the primary EDI contact for suppliers, external customers, and internal business units
• Act as the initial contact for any issues from our Customers/Suppliers technical groups
• Understand the project requirements from customers, suppliers, and internal business departments and be able to communicate them to the rest of the team
• Resolve transaction processing issues and follow department reporting and communication procedures
• Complete project functional requirements for EDI projects
• Write Test cases and perform project testing
• Be an escalation point to resolve issues from suppliers, external customers and internal customers
• Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions
• Conducts data gathering and analysis to understand business strategy requirements
• Contributes to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction
• May provide direction for short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction
• Provides input from a business and IT perspective
• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities and advices on options
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions
• Analyzes customer’s operations to understand their strengths and weaknesses to determine opportunities for improvements
• Assists in the business process redesign and documentation as needed for new technology
• May provide factual content to feasibility study for standard development projects and enhancements
• May provide assistance in business case development (i.e., research, data collection)
• May develop user test cases and system integration testing and validates test results during testing
• May review and approve test plans and monitors testing process to ensure that business results are adequately tested with minimal risk
• May ensure test strategies involve appropriate integration and process components
• Investigates problems and develops recommendations for resolution
• Identifies need for technical assistance to help in problem resolution
• Keeps customers informed of problems, issues, and resolutions
• Analyzes performance metrics to ensure customer satisfaction
• Manages customers’ expectations
• Ensures IT solutions meet customers’ needs
• May meet regularly with team to gather work statuses
• May discuss work progress and obstacles
• Provides advice, guidance, encouragement and constructive feedback
• Ensures work, information, ideas, and technology flow freely across teams
• May generate appropriate communication, process and educational plans for mitigating the disruption of change
• May identify and remove obstacles to change
• Coaches and transfers knowledge to less experienced team members

Requirements:

• Bachelor's degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience
• Typically requires 5-7 years of relevant technical or business work experience
• Requires experience/in-depth knowledge of business operations and systems requirements processes
• Working knowledge of IIBA principles and practices
• Minimum 5 years relevant technical or business work experience
• Ability to work collaboratively within a team / group setting
• Excellent verbal and written communication skills
• Strong problem solving and analytical skills
• Experience with IBM Sterling B2Bi, Axway B2BI, Lightwell (Eliassen) and Jira